Senior Relationship Banker - Spring Hill Walmart TN

U.S. Bank•Spring Hill, TN

7d•$25 - $31

About The Position

Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual interactions, using a digital-first mindset to provide financial guidance. They assess customer needs, obtain and process customer and account information, explain deposit and loan products and services, and recommend solutions suited to each customer’s goals. The role includes proactive outreach and follow-up, maintaining knowledge of consumer and business banking products and digital services, greeting clients, processing basic transactions, opening consumer and business accounts, completing service requests, and submitting credit applications. The banker partners with branch colleagues, educates customers about digital and self-service options, and uses available resources and technology to deliver an accurate, effective client experience. The position may require working at other nearby locations occasionally. This role requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including required background and credit checks and continued compliance with registration requirements.

Requirements

High school diploma or equivalent.
Five or more years of job-related retail banking experience, or a combination of experience and commensurate training.
NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, with ongoing compliance with registration requirements.
Satisfactory criminal and credit record for required NMLS registration.
Ability to comply with U.S. Bank policies and procedures, including its Code of Ethics and Business Conduct and workplace conduct and safety policies.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Effective, confident client communication and interpersonal skills.
Advanced knowledge of applicable bank and branch policies, procedures, and support systems.
Thorough knowledge of retail products and services.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to identify customers’ underlying needs while using a digital-first mindset.
Ability to make appropriate recommendations that meet customer needs reactively and proactively.
Financial services industry experience and knowledge of financial products and solutions.
Cash-handling experience.
Active listening and strong problem-solving skills.
Ability to teach customers how to use digital technology.
Passion, commitment, and drive to improve clients’ financial lives.
Ability to learn and adapt to new information and technology platforms.

Responsibilities

Build and foster client relationships through proactive outreach and follow-up.
Assess customer financial needs and banking channel preferences, and recommend appropriate solutions.
Engage and communicate effectively with clients across in-person, appointment-based, and virtual channels.
Maintain working knowledge of consumer and business banking products and services, including digital offerings.
Greet clients and process basic transactions while providing a consistent client experience.
Collaborate with branch team members and partners to serve clients.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about digital and self-service products and services.
Use available resources and technologies to optimize the client experience and ensure operational accuracy.
Work in other nearby locations on occasion, as needed.

Benefits

Medical, dental, and vision healthcare coverage.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.