Senior Relationship Banker - Spring Hill Walmart TN

U.S. Bank•Spring Hill, TN

About The Position

U.S. Bank is hiring a Senior Relationship Banker to build and maintain customer relationships through in-person, appointment-based, and virtual interactions. The banker assesses customers’ financial needs, gathers and processes customer and account information, educates customers about deposit and loan products and services, and recommends solutions suited to their goals. The role uses a digital-first approach and includes proactive outreach and follow-up, providing an optimal client experience, and supporting accurate, operationally excellent service. The banker opens consumer and business accounts, handles service requests, submits credit applications, and helps customers use digital and self-service tools. Collaboration with branch colleagues and partners is also part of the role. Occasional work at nearby locations is required. Employment requires registration with the National Mortgage Licensing System (NMLS) under the S.A.F.E. Act of 2008 and Regulation Z, and ongoing compliance with applicable registration requirements, including satisfactory criminal and credit records. The role requires a high school diploma or equivalent and five or more years of job-related retail banking experience, or a combination of experience and commensurate training.

Requirements

High school diploma or equivalent.
Five or more years of job-related retail banking experience, or a combination of experience and commensurate training.
NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, with ongoing compliance with registration requirements.
Maintain a satisfactory criminal and credit record as required for NMLS registration.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Effective and confident client communication skills.
Ability to learn and adapt to new information and technology platforms.
Experience in financial services and knowledge of financial services products and solutions.
Cash-handling experience.
Active listening and strong problem-solving skills.
Ability to teach customers to use digital technology.
Advanced knowledge of bank and branch policies, procedures, and support systems.
Thorough knowledge of retail products and services.
Customer service and interpersonal skills.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to identify customers’ underlying needs while applying a digital-first mindset.
Ability to make appropriate recommendations that meet customer needs reactively and proactively.

Responsibilities

Build and foster client relationships through proactive outreach and follow-up.
Assess customers’ banking and financial needs, preferences, and goals.
Engage and communicate effectively with clients to identify and recommend appropriate solutions.
Maintain knowledge of consumer and business banking products and services, including digital offerings.
Greet clients, process basic transactions, and provide a consistent client experience.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate customers about available products, services, and digital or self-service technologies.
Collaborate with branch team members and partners to serve clients.
Use available resources and technologies to provide accurate service and operational excellence.
Work at other nearby locations on occasion.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.
Pension.