Senior Relationship Banker

Simmons Bank•Kingston, TN

About The Position

The Senior Relationship Banker builds, expands, and retains client relationships by assessing financial needs and recommending bank products and services that help clients meet their current and future financial goals. The role promotes Simmons Bank solutions to current and prospective customers through in-branch conversations, outbound calls, business visits, networking, and periodic at-work events, while working to meet or exceed individual and branch goals. The Senior Relationship Banker may also assist with account servicing, teller transactions, problem resolution, and other customer requests. Senior Relationship Bankers receive training on the bank’s products, services, needs-based conversations, and role-specific tools. The senior role carries an increased revenue expectation and serves as a liaison for operational matters, using strong delegation skills. It also includes coaching and supporting branch associates, including helping staff handle consumer loan requests when the AFCM is absent. The position requires compliance with applicable laws, regulations, policies, and procedures, as well as required compliance training. Occasional travel may be needed for meetings, training, bank conversions, acquisition support, or to support other banking institutions in the market.

Requirements

High school diploma or GED.
Two years of customer-facing and goal-oriented experience.
Met or exceeded individual goals in at least three of the most recent four quarters.
Ability to motivate and present information effectively in one-on-one and small-group situations with customers, clients, and employees.
Ability to work collaboratively in a team-centric, fast-paced, evolving banking environment.
Ability to coach and lead branch team members according to process and protocol when the AFCM is absent.
Ability to regularly conduct team kickoffs and meetings with guidance from branch leadership.
Ability to serve as a subject matter expert on branch products and services.
Ability to work with branch leadership to guide and reinforce training for junior associates.
Ability to coach transactional associates on conversation starters and improved referrals under the Financial Center Manager’s direction.
MS Office skills.
Ability to understand and use social media platforms to promote brand awareness and obtain market knowledge.
Register with the National Mortgage Licensing System and Registry (NMLS) and/or obtain an NMLS license after employment.
Ability to travel occasionally; travel is described as sporadic, with minimal overnight and/or out-of-town travel.
Ability to provide support and guidance at other banking institutions within the market.

Responsibilities

Recommend the bank’s full range of resources to customers, including in-branch services, digital capabilities, and business partner resources.
Meet individual goals through required in-person and outbound calling activities using a needs-based approach to recommend solutions.
Open and close accounts, help customers select appropriate accounts, research customer accounts, and comply with BSA and CIP requirements.
Solicit consumer loan requests, maintain knowledge of loan policies and procedures, and assist with branch consumer loan portfolios.
In the absence of an AFCM, coach staff to sell and handle consumer loan requests effectively.
Identify customer needs and refer customers to partners in small business, corporate and institutional banking, mortgage, and financial advisory services.
Maintain client satisfaction by engaging customers and providing an optimal customer experience.
Perform departmental documents and activities in compliance with applicable laws, regulations, policies, and procedures, and complete required compliance training.
Process customer requests and transactions accurately and professionally while engaging customers in conversation to identify needs and recommend solutions.
Serve as a liaison for operational items and delegate effectively.
Coach and lead the branch team according to process and protocol in the absence of an AFCM.
Conduct team kickoffs and meetings with guidance from branch leadership.
Act as a branch subject matter expert on products and services.
Work with branch leadership to guide and reinforce training for junior associates.
Under the direction of the Financial Center Manager, coach transactional associates on conversation starters and improving referrals.
Travel occasionally for meetings, training, bank conversion and acquisition support, or to provide support at other banking institutions in the market.