Senior Relationship Banker

Simmons Bank•Memphis, TN

About The Position

The Senior Relationship Banker builds, expands, and retains client relationships while providing an exceptional customer experience. The role assesses clients’ financial needs and recommends bank products and services to help them meet current and future goals. Bank solutions are marketed to existing customers and prospective clients through daily interactions, outbound calls, business visits, networking events, and periodic “At Work” events. The banker is expected to meet or exceed individual and branch goals and may assist with account servicing, teller transactions, problem resolution, and other customer transactions. Senior Relationship Bankers receive training on the bank’s products, services, needs-based conversations, and tools. Compared with lower-level Relationship Banker positions, the Senior role carries a higher revenue expectation and serves as a liaison for operational matters, using strong delegation skills. The role also supports branch staff with coaching related to consumer loan requests and branch processes, as applicable. The position requires occasional travel for meetings, training, bank conversions, and acquisition support. Overnight or out-of-town travel is described as sporadic and minimal. The role requires registration with the National Mortgage Licensing System and Registry (NMLS), or obtaining an NMLS license after employment.

Requirements

High school diploma or GED.
Two years of customer-facing and goal-oriented experience.
Met or exceeded individual goals for the most recent three of four quarters.
Ability to motivate and present information effectively in one-on-one and small-group situations with customers, clients, and employees.
Ability to work collaboratively in a team-centered, fast-paced banking environment.
Ability to coach and lead branch staff according to process and protocol in the absence of an AFCM.
Ability to conduct team kickoffs and meetings with guidance from branch leadership.
Ability to serve as a subject matter expert on product and service offerings.
Ability to work jointly with branch leadership to guide and reinforce training for junior associates.
Ability to use MS Office programs.
Ability to understand and use social media platforms to support brand awareness and market knowledge.
Register with the National Mortgage Licensing System and Registry (NMLS), or obtain an NMLS license after employment.
Ability to travel occasionally for meetings, training, bank conversion, and acquisition support, including sporadic and minimal overnight or out-of-town travel.
Ability to provide support and guidance at other banking institutions within the market.

Responsibilities

Recommend the bank’s full range of resources, including in-branch services, digital capabilities, and business partner resources.
Meet individual goals through required in-person and outbound calling activities and needs-based recommendations.
Open and close accounts, assist customers with account selection, research customer accounts, and comply with BSA and CIP requirements.
Facilitate consumer loan requests, maintain knowledge of loan policies and procedures, and assist with branch consumer loan portfolios.
In the absence of an AFCM, coach branch staff to sell and handle consumer loan requests effectively.
Identify customer needs and refer customers to partners in small business, corporate and institutional services, mortgage, and financial advising.
Maintain customer satisfaction by engaging customers and supporting an optimal customer experience.
Perform departmental activities and documentation in compliance with applicable laws, regulations, policies, and procedures, including required compliance training.
Process customer requests and transactions accurately and professionally, engaging customers to identify needs and recommend solutions.
Serve as a liaison for operational matters and delegate effectively.
Coach and lead the branch team according to process and protocol in the absence of an AFCM.
Conduct team kickoffs and meetings with guidance from branch leadership.
Act as a subject matter expert on branch products and services.
Work with branch leadership to guide and reinforce training for junior associates.
Under the direction of the Financial Center Manager, coach transactional associates on conversation starters and improving referrals.
Provide support and guidance at other banking institutions within the market when needed.