Senior Relationship Banker

F.N.B. Corporation•Manteo, NC

About The Position

The Senior Relationship Banker executes traditional consumer banking services for retail banking customers. The role handles branch leads in accordance with consumer bank standards, completes customer transactions, and converts transactions into qualified sales or referral leads. The employee follows FNB policies, strategies, programs, and Core Values and may work at various locations within the market.

Requirements

High school diploma or GED.
At least 1 year of job-related experience.
Experience in a related position.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry Identifier is required; it is preferred at hire.
Must be legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier.

Responsibilities

Promote sales by leveraging leads, making outbound calls, greeting customers, and identifying customer service and product needs.
Recommend and sell or cross-sell appropriate bank products and services.
Achieve individual weekly sales goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use approved branch technology to maintain accurate data for referrals, customers, and applicants.
Complete the lifecycle of new and existing customer relationships according to consumer bank standards.
Assist with daily sales activity, pre-shift sales huddles, and monitoring and measuring sales results.
Complete assigned branch operational duties, including scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
Ensure tasks comply with current policies and procedures.
Perform routine teller transactions and other operational tasks according to established policies and procedures.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor daily business risks as required by F.N.B. Corporation’s risk management program.
Comply with applicable regulatory laws and company procedures.