Senior Relationship Banker

First National Bank Of Pennsylvania•Durham, NC

2d•Onsite

About The Position

The Senior Relationship Banker is primarily responsible for executing traditional consumer banking services for retail customers. The role involves following branch leads and consumer banking standards, completing customer transaction requests, and converting transactions into qualified sales or referral leads. The banker must follow FNB policies, strategies, programs, and Core Values, and may be required to work at various locations within the market. The position also supports branch sales activity and operations, including customer relationship lifecycle tasks, routine teller transactions, and other duties assigned by the Branch Manager. Employees are responsible for managing and monitoring risk and complying with applicable regulatory requirements and company procedures. Overnight travel may be required for training, particularly during onboarding. FNB does not provide employment-based visa sponsorship; candidates must be legally authorized to work in the United States.

Requirements

High school diploma or GED.
At least 1 year of job-related experience.
Experience in a related position.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level MS Word skills.
Intermediate-level MS Excel skills.
Basic-level MS PowerPoint skills.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Legally authorized to work in the United States; employment-based visa sponsorship is not available.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier is preferred, but will be required.

Responsibilities

Promote sales by leveraging leads, making outbound calls, greeting customers, and identifying service and product needs.
Recommend and sell or cross-sell Bank products and services.
Identify and achieve individual weekly sales goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use approved branch technology to maintain accurate data for referrals, customers, and applicants.
Complete the lifecycle of new and existing customer relationships according to consumer bank standards.
Assist with daily sales activity, including pre-shift sales huddles and monitoring and measuring sales results.
Complete assigned branch operational duties, such as scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
Ensure assigned tasks comply with current policies and procedures.
Perform routine operational duties, including teller transactions, in accordance with established policies and procedures.
Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring encountered risks as required by F.N.B. Corporation’s risk management program.
Perform other related duties and projects as assigned.