Senior Relationship Banker- $1K Sign On Bonus

Simmons Bank•Marshfield, MO

About The Position

Simmons Bank is a regional community bank offering a broad range of financial services and technology. The Senior Relationship Banker builds, expands, and retains client relationships by assessing financial needs and recommending bank products and services that support customers’ current and future goals. The role involves marketing solutions to existing customers and prospects through daily interactions, outbound calls, business visits, networking, and periodic workplace events, while meeting or exceeding individual and branch goals. Senior Relationship Bankers may assist with account servicing and maintenance, teller transactions, problem resolution, and other customer transactions. They are expected to represent Simmons Bank professionally and positively and provide an exceptional customer experience. The position receives training on the bank’s products, services, needs-based conversations, and tools. The Senior Relationship Banker has increased revenue expectations compared with other Relationship Banker levels and serves as a liaison for operational matters, using strong delegation skills.

Requirements

High school diploma or GED.
Two years of customer-facing, goal-oriented experience.
Met or exceeded individual goals for the most recent three of four quarters.
Ability to motivate and present information effectively in one-on-one and small-group settings.
Ability to work collaboratively in a team-centered, fast-paced banking environment.
Ability to coach and lead branch staff according to processes and protocols in the absence of an AFCM.
Ability to regularly conduct team kickoffs and meetings with guidance from branch leadership.
Ability to serve as a subject matter expert on branch products and services and support training for junior associates.
Ability to coach transactional associates on conversation starters and referrals under the Financial Center Manager’s direction.
MS Office skills.
Ability to understand and use social media platforms to support brand awareness and market knowledge.
Registration with the National Mortgage Licensing System and Registry (NMLS), and/or ability to obtain an NMLS license after employment.
Ability to travel occasionally for meetings, training, bank conversions, and acquisition support; travel is sporadic, with minimal overnight or out-of-town travel.

Responsibilities

Recommend the bank’s full range of resources, including in-branch services, digital capabilities, and business partner resources.
Meet individual goals through required in-person and outbound calling activities and needs-based recommendations.
Open and close accounts, help customers select appropriate accounts, research customer accounts, and comply with BSA and CIP requirements.
Facilitate consumer loan requests, maintain knowledge of loan policies and procedures, and assist with branch consumer loan portfolios.
In the absence of an AFCM, coach staff to sell and handle consumer loan requests effectively.
Identify customer needs and refer customers to partners serving small businesses, corporate and institutional clients, and mortgage and financial advisory needs.
Maintain client satisfaction by engaging customers and providing an optimal customer experience.
Complete departmental documents and activities in compliance with applicable laws, regulations, policies, and procedures, including required compliance training.
Process customer requests and transactions accurately and professionally while identifying needs and recommending solutions.
Perform other assigned duties and responsibilities.
Coach and lead the branch team according to processes and protocols in the absence of an AFCM.
Conduct team kickoffs and meetings with guidance from branch leadership.
Serve as the branch subject matter expert on products and services and work with branch leadership to guide and reinforce training for junior associates.
Under the direction of the Financial Center Manager, coach transactional associates on conversation starters and improving referrals.
Provide occasional support and guidance at other banking institutions within the market.