Bilingual Sr. Relationship Banker - East Manchester Blvd Vons - Inglewood, CA - Bilingual Spanish and English

U.S. Bank•Inglewood, CA

25d•Onsite

About The Position

U.S. Bank Relationship Bankers build face-to-face customer relationships and provide counsel based on customers’ banking needs, financial goals, and preferred banking channels. They gather and process customer and account information, educate clients about deposit and loan products and services, and recommend appropriate financial solutions. The role also includes originating and closing consumer loans, opening accounts, completing service requests, submitting credit applications, and opening and/or closing the branch. The banker provides a consistent client experience, including greeting customers and processing basic transactions, while developing collaborative relationships with branch colleagues and partners. They maintain knowledge of consumer and business banking products, including digital offerings, and educate customers about digital and self-service options. This position requires Spanish and English business-level proficiency and National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes criminal background and credit checks; failure to meet or maintain registration requirements may affect employment. The position requires working from a U.S. Bank location on all scheduled workdays. The listed pay range is $30.90–$37.76. Benefits are subject to eligibility requirements and employment status.

Requirements

High school diploma or equivalent.
Typically, five or more years of job-related retail banking experience, or a combination of experience and commensurate training.
Business-level proficiency in reading, writing, and speaking Spanish and English.
Obtain and maintain NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including meeting applicable criminal-background and credit-check requirements.
Comply with U.S. Bank policies and procedures, including its Code of Ethics and Business Conduct and workplace conduct and safety policies.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to effectively engage and communicate with clients.
Advanced knowledge of applicable bank and branch policies, procedures, and support systems.
Thorough knowledge of retail products and services.
Proven customer-service and interpersonal skills.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ needs while using a digital-first mindset.
Advanced proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Financial services industry experience preferred.

Responsibilities

Build and foster client relationships through proactive outreach and follow-up, asking questions and learning about financial needs and banking-channel preferences.
Identify solutions for new and existing clients by effectively engaging and communicating with them.
Maintain working knowledge of consumer and business banking products and services, including digital products and services.
Provide an optimal client experience, including greeting clients and processing basic transactions.
Develop collaborative partnerships with branch team members and partners to serve clients.
Open new consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about emerging and self-service digital products and services.
Use available resources and technologies to optimize the client experience and provide accurate, operationally excellent service.
Originate and close consumer loans.
Open and/or close the branch.

Benefits

Healthcare, including medical, dental, and vision coverage.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase and 401(k) contribution and pension, subject to eligibility requirements.