Senior Registration Associate –Troy, NY

Trinity Health•Troy, AL

2d•$19 - $24•Onsite

About The Position

The Senior Registration Associate works at the front desk of an outpatient vascular surgery office in Troy, New York. The role performs and coordinates front-end functions to help meet revenue cycle metrics, maintain service standards, and follow practice workflows. Duties include scheduling and registration, check-in and check-out, charge entry and claims, end-of-day processes, document processing, scanning, and inbox monitoring. The associate also helps coordinate team workflow and daily staffing, provides leadership and mentorship, and cross-covers other areas as needed. The role supports patients throughout their office visits by handling calls, collecting and documenting applicable co-payments, coordinating appointments and referrals, obtaining pre-authorizations as assigned, monitoring delays, and liaising with clinical staff. It also includes accurately processing information into the Electronic Medical Record, protecting patient confidentiality, following HIPAA regulations, and communicating respectfully with patients, providers, colleagues, and managers. The stated schedule is Monday through Friday during office hours, on the day shift.

Requirements

Strong leadership skills.
High school diploma or equivalent required.
Demonstrated proficiency with Microsoft Office products and other computer applications.
Demonstrated experience delivering successful customer service.
Demonstrated experience handling multiple priorities in a deadline-driven environment.
Ability to manage difficult customers respectfully and without confrontation.
Ability to lift 25 pounds.

Nice To Haves

Associate’s degree preferred.
Previous medical office experience preferred.

Responsibilities

Ensure distribution of work throughout the team is sufficient to meet daily schedules.
Display leadership qualities and mentor and serve as a role model to colleagues.
Manage daily staffing needs in coordination with office and float pool managers.
Schedule patient appointments to maximize patient access.
Handle incoming calls and direct them appropriately.
Register patients and obtain required consent forms and demographic data.
Collect applicable co-payments at check-in or check-out, document collected payments, and generate receipts.
Act as a liaison between patients and clinical staff; monitor delays and inform patients.
Schedule follow-up appointments at check-out, including ancillary and diagnostic tests.
Obtain pre-authorizations for diagnostic testing for specialist office visits as assigned.
Obtain referrals for specialist office visits.
Pass charges accurately in accordance with office policies and procedures.
Process information daily for electronic filing into the Electronic Medical Record, meeting accuracy and compliance standards.
Maintain patient confidentiality and adhere to HIPAA regulations.
Work cooperatively with team members to support quality patient care.
Communicate respectfully and effectively with providers, clinical staff, colleagues, managers, and others.
Cross-cover other areas as needed.
Perform front-end functions including scheduling, registration, check-in, check-out, charge entry and claims, and end-of-day processes.
Perform general duties including document processing, scanning, and inbox monitoring.