Senior Regional Operations Manager

CBRE Government & Defense Services•,

21h•$150,000 - $180,000•Onsite

About The Position

The Senior Regional Manager – Facilities Management / Soft Services is a senior leadership role accountable for the delivery, stabilization, and growth of integrated soft services across a highly distributed, multi-country Defense Sector portfolio. This role establishes the region’s operating strategy and provides ownership of custodial and broader soft-service lines across large strategic facilities and smaller or limited-coverage locations, ensuring consistent service quality, contractual compliance, and client satisfaction during significant account expansion. Working with executive leadership, the position directs short- and long-term financial and mission-critical operational goals, implements processes that support varying business units, produces sustainable growth, and minimizes risk. This senior-level appointment combines hands-on startup leadership with strategic account-level program management—mobilizing new sites, standing up operating platforms, and stabilizing performance while building the governance, financial discipline, client relationships, and growth pipeline needed for long-term portfolio expansion. The successful candidate operates with significant autonomy, represents the organization at senior client levels, and is positioned to assume broader account leadership as the portfolio matures.

Requirements

Bachelor’s degree or equivalent progressive operational experience.
Progressive experience in multi-site facilities management or soft-services operations, including at least five years in regional, senior, or account-level leadership.
Experience leading multi-site startups, transitions, and mobilizations is required.
Experience supporting government, defense, aerospace, or other regulated environments, including cross-border U.S./Canada matrix leadership.
Advanced operations management, business planning, project management, regulatory compliance, business growth and expansion, and financial and cost control capabilities.
Strong financial acumen, including P&L ownership, budget development, labor modeling, cost estimating, and vendor performance management.
Working knowledge of soft-services quality systems, safety and chemical-management requirements, CMMS, workforce management, and reporting technology.
Executive presence and senior client-facing communication, with the ability to balance strategic account planning and tactical field execution.
Strong people-management, coaching, training, talent-development, succession-planning, and matrix-leadership capability.
High operational discipline, attention to detail, business and commercial acumen, and a growth-oriented mindset.
Calm, structured decision-making in high-pressure environments, with the capacity and ambition to assume broader account leadership over time.

Nice To Haves

Eligibility and experience with background checks and access controls are preferred.

Responsibilities

Own regional delivery of integrated soft services, including custodial/janitorial, grounds, waste and recycling, pest control, window and high-level cleaning, mailroom and logistics support, and other occupant-facing FM services.
Establish and enforce cleaning standards, frequencies, scopes of work, operating policies, practices, security measures, and quality expectations aligned with industry benchmarks, client specifications, and contractual requirements.
Coordinate with hard services, EHS, technical FM, internal stakeholders, and client representatives to deliver seamless integrated facilities management experience across all locations.
Oversee operations in regulated and security-sensitive environments, including controlled-area access, escorted work, secure material handling, and adherence to client, government, and internal compliance requirements.
Lead startup, transition, mobilization, go-live, hypercare, and stabilization activities for new facilities while maintaining performance across existing locations.
Build and execute site-readiness plans covering incumbent staffing, recruiting, onboarding, background screening, badging and access, equipment and technology procurement, chemical and consumable readiness, SDS/chemical conversion, secure storage, and day-one operating routines.
Align staffing, organizational design, material efficiency, equipment, technology, and facility requirements with the account business plan and long-term vision; direct post-go-live metrics, escalation routines, sign-off criteria, and baseline-condition documentation.
Drive labor planning, work loading, staffing optimization, and subcontractor/vendor coordination across varied facility types.
Manage regional P&L performance, budgets, labor models, cost-control initiatives, cost estimates, staffing requirements, and vendor performance; identify and implement processes and technologies that improve the use of resources, materials, and labor.
Implement standardized operating procedures, KPIs, SLAs, escalation pathways, quality-audit programs, and communication protocols; use CMMS, workforce management, and reporting platforms to provide data-driven performance reporting to executive leadership and clients.
Lead, coach, and develop site managers, supervisors, and regional teams; identify training needs, sustain training across all levels, and build bench strength and succession depth.
Serve as the senior client-facing regional leader, managing site, regional, and functional stakeholder relationships and representing the organization in governance meetings and business reviews.
Reinforce safety culture, near-miss and good-catch reporting, and frontline recognition across all locations.
Prepare the region for service-line and geographic expansion, including grounds, security coordination, logistics support, and minor facility services; partner with business development on pricing, solutioning, and bid-pipeline activity.