Senior Regional Director, Fulfillment Operations

HelloFresh • Phoenix, AZ

2d • Hybrid

About The Position

The Senior Regional Director of Operations will lead and develop the supply chain and fulfillment operations across the network supporting Meal Kit business. You will have multi-site ownership & be responsible for the operations strategy, optimization, as well as execution. As a key contributor to a critical area in our business, you’ll define and implement how we bring our products to our customers.

Requirements

• Bachelor's Degree required
• 15+ years of experience managing multi-unit facility operations in a Food/Beverage/e-commerce fulfillment/distribution center setting
• Progressive supply chain leadership roles
• Demonstrated ability to enforce metrics that drive efficiency, measure performance and reduce costs
• Strong strategic thinking skills coupled with demonstrated ability to be hands-on and tactical
• Demonstrated record of team building, mentoring and change management.
• Motivated, developed and managed multi-unit centers consisting of 500+ employees in each center
• Strong knowledge of demand management, labor planning, forecasting tools, and operations planning.
• Familiarity with FSMA, HACCP, SQF
• Previous experience/best practices implementing and using continuous improvement/lean tools such as; Six Sigma, 5-S, Lean Manufacturing, etc. to drive improvement.
• Excitement for working in a fast-paced environment with a high level of ambiguity and change
• Values-driven leadership style to guide and develop a team in alignment with the company’s culture and business goals

Nice To Haves

• Master's preferred
• APICS CPIM or CSCP certification (preferred)
• Flexibility to work weekends and/or night shifts

Responsibilities

• Have multi-unit facility oversight with the responsibility of all budgetary and operational aspects of each location
• Travel 75% of the time to multiple locations within your region
• Manage field Senior Leadership including Site Director & teams
• Collaborate with internal teams including Finance, People, Network Planning, Engineering & Continuous Improvement to drive innovation across field DCs
• Manage key metrics and KPI’s relevant to the business and operational excellence
• Skillfully manage the demands of a dynamic, high-growth environment and lead both corporate and field employees through change initiatives.
• Create a fun and engaging work environment to enable all employees to feel connected to the company’s vision and values.
• Identify supply chain risks, and develop tools and mitigation strategies for alternative plans
• Identify valuable production and leadership methodologies, present areas of opportunity to the leadership team, and drive the establishment of new initiatives and best practices
• Play an integral role in site level project execution, capacity planning, & day-to-day operations
• Embrace and guide others through change and continuous improvement, aligning the team to both short- and long-term priorities. This includes allocating resources and mobilizing people to achieve targets with consistently monitoring progress and measuring success.
• Foster a culture of accountability, performance and best-in-class employee engagement to drive results and creative thinking. Lead with integrity, empathy and curiosity, providing coaching, feedback and productive insights to help people be at their best.
• Build & establish a strong team with a leadership pipeline; coach and develop talent
• Be the liaison between site operations and other functions within Headquarters
• Ensure adequate communication of company goals and priorities to the Fulfillment Center teams
• Ensure adherence to OSHA, GMP, SQF, food safety and facility compliance
• Drive Safety, quality, cost, and delivery, while growing and expanding capabilities of each site
• Share and exchange operational best practices between all HelloFresh centers while auditing for compliance to established process standards
• Reward and recognize performance and execute on progressive discipline, as needed
• Instill a customer-focused mindset committed to delivering the highest quality product

Benefits

• Competitive hourly rate
• 401K company match that vests immediately upon participation
• team bonus opportunities
• Generous PTO and flexible attendance policy
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Every plate, and Factor_)
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+

What This Job Offers

• Job Type: Full-time
• Career Level: Senior