Senior Refrigeration Service Technician
About The Position
As a Senior Service Technician, you will play a key role in diagnosing, repairing, and maintaining commercial refrigeration systems installed in supermarkets, convenience stores, and food service establishments. This role involves responding to service calls, troubleshooting and repairing various refrigeration components, and ensuring equipment is restored to proper operating condition. You will also be responsible for communicating with customers and internal teams, completing required paperwork, maintaining truck inventory, and participating in an on-call rotation. The position requires adherence to all safety policies and procedures and may involve mentoring junior technicians.
Requirements
- High school diploma or GED required
- 5–7 years of experience in supermarket refrigeration
- EPA 608 Certification (Type I & II minimum; Universal preferred)
- Valid state-issued driver’s license
- Communicate effectively in English (spoken and written)
- Proficient with computer software used for work order management, scheduling, and spreadsheets (e.g., Excel)
- Possess in-depth knowledge of supermarket refrigeration systems, including energy management systems
- Own a complete set of hand tools necessary for the role
- Be willing and able to mentor and support the development of junior technicians
- Work independently with minimal supervision
- Uphold high standards in work quality, customer responsiveness, safety, financial responsibility, and team collaboration
- Compliance with OSHA safety guidelines and protocols is mandatory.
Nice To Haves
- Spanish proficiency is a plus, but not required
Responsibilities
- Respond to service calls as directed.
- Troubleshoot and repair rack systems, self-contained cases, HVAC units, and VFDs.
- Restore equipment to proper operating condition.
- Report follow-up needs to dispatch, leads, and managers.
- Participate in on-call rotation (nights, weekends, holidays).
- Follow all safety policies and procedures.
- Communicate with customers, technicians, and service staff.
- Complete and submit all required paperwork and packing slips daily.
- Maintain truck stock inventory.
- Perform other duties as assigned.
- Mentor and support the development of junior technicians.
Benefits
- This position is eligible to earn commissions based on performance metrics and other criteria outlined in our applicable commissions plan.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
