Refrigeration Service Technician

Smart Care • Grand Rapids, MI

3d

About The Position

As a Service Technician, you will become a trusted advisor to customers by delivering innovative solutions that help predict and prevent kitchen equipment failure. Your work supports restaurants, hotels, hospitals, and other commercial customers. You will partner with restaurant and hospitality managers to provide service solutions for commercial cooking, refrigeration, warewashing, and other specialty food service equipment. The role involves troubleshooting and reading diagrams and schematics, and offers quarterly bonuses for meeting efficiency and productivity goals.

The position includes on-the-job and ongoing training, with the potential to earn advanced certifications. You will receive a company service vehicle, fuel card, computer, and cell phone for business use. Smart Care offers a comprehensive benefits program, including a 401(k), pension, and paid time off, with eligibility beginning upon the start date. Technicians work independently and plan their own schedules, with career growth opportunities including advanced technician and management roles.

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment, including cooking equipment, stand-alone refrigeration, specialty coffee and beverage equipment, complex rack refrigeration, and HVAC. The company is an Equal Employment Opportunity/Affirmative Action Employer and provides reasonable accommodations during the application or hiring process.

Requirements

• High school diploma or equivalent.
• At least one year of technical experience with refrigeration, appliance repair, kitchen equipment, HVAC, or military service.
• Valid driver’s license and acceptable motor vehicle record.
• Willingness and ability to participate in an emergency on-call rotation that includes nights and weekends.
• Availability for occasional overnight travel as assigned.
• Ability to frequently kneel, bend, squat, push, pull, and reach, and occasionally lift and carry up to 70 pounds.
• Ability to work around moving mechanical parts, pressurized steam equipment, open flames, heated surfaces, liquids, and electrical-shock risks in damp, humid, or freezing conditions.
• Ability to work on ladders and roofs and, rarely, in high, precarious places.

Nice To Haves

• Relevant technical training, licenses, or certifications, such as EPA or CFESA credentials.
• Commercial refrigeration and/or commercial cooking equipment repair experience.
• Self-motivation and demonstrated ability to prioritize and work independently with minimal direct supervision.

Responsibilities

• Partner with restaurant and hospitality managers to offer service solutions for commercial cooking, refrigeration, warewashing, and other specialty food service equipment.
• Use mechanical aptitude, troubleshooting skills, and the ability to read diagrams and schematics to service equipment.
• Meet efficiency and productivity goals to earn quarterly bonuses.
• Participate in the emergency on-call rotation, including nights and weekends.
• Travel overnight occasionally as assigned.
• Plan and manage an independent work schedule.

Benefits

• Quarterly bonuses for meeting efficiency and productivity goals.
• On-the-job and ongoing training, with potential for advanced certifications.
• Company service vehicle, fuel card, computer, and cell phone for business use.
• Comprehensive benefits program including a 401(k), pension, and paid time off, with eligibility beginning upon start date.
• Career growth opportunities, including advanced technician and management roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED