SENIOR RECRUITMENT LEAD

INDITEX•London, ON

2d•Onsite

About The Position

The Senior Recruitment Lead – Sales Assistant Hiring is responsible for the end‑to‑end planning, technical delivery, and operational execution of all Sales Assistant recruitment across UK & Ireland stores, including existing stores, new openings, and high‑volume peak trading periods. This is a senior, hands‑on recruitment role, with accountability for recruitment delivery, standards, forecasting, systems, and outcomes for Sales Assistant hiring. The role requires a strong balance of technical recruitment expertise, people leadership, organisation, and forward planning, operating confidently in a fast‑paced retail environment where priorities can change quickly. The role ensures recruitment activity is delivered accurately, efficiently, and at pace, while maintaining a high‑quality, inclusive candidate and stakeholder experience.

Requirements

Significant experience delivering high‑volume retail recruitment end to end
Strong technical recruitment experience, including ATS, careers websites, job portals, and referral schemes
Managerial or supervisory experience, with the ability to lead, prioritise, and oversee recruitment activity
Highly organised with excellent attention to detail and accuracy
Comfortable working in a fast‑paced, high‑pressure retail environment
Strong people skills with the ability to build trust, influence, and manage challenging conversations
Forward‑thinking, proactive, and able to plan well ahead
Confident balancing strategic planning with hands‑on operational delivery

Nice To Haves

Experience supporting recruitment for new store openings
Experience working in complex, multi‑site retail environments

Responsibilities

Lead and deliver the full recruitment lifecycle for Sales Assistant roles, from workforce planning and attraction through to offer and onboarding
Deliver recruitment for existing stores, new store openings, refurbishments, relocations, and peak trading periods
Plan, manage, and oversee high‑volume interview schedules, assessment activity, and recruitment events
Ensure recruitment delivery meets agreed timelines, quality standards, and operational requirements
Act as the technical owner for Sales Assistant recruitment systems and processes
Manage and optimise the ATS, ensuring data accuracy, compliance, and effective candidate tracking
Work confidently with the careers website, understanding functionality, application flow, and candidate journeys
Manage and optimise job postings across external job portals and attraction platforms
Own and support Refer‑a‑Friend recruitment processes, ensuring clear communication and smooth delivery
Identify technical or system issues quickly and work proactively to resolve them
Use recruitment data, reporting, and dashboards to track progress, identify risks, and inform decision‑making
Forecast Sales Assistant recruitment demand in line with trading patterns, store requirements, and business plans
Translate forecasts into structured, forward‑looking recruitment plans with clear timelines and priorities
Anticipate pressure points and peak periods, planning recruitment activity well in advance
Adapt plans quickly in response to operational changes while maintaining pace and control
Lead and coordinate Sales Assistant recruitment activity across locations and brands
Provide day‑to‑day direction, prioritisation, and guidance on recruitment delivery and standards
Maintain oversight of interview activity, workload distribution, and recruitment timelines
Act as a point of escalation for operational recruitment challenges and risks
Ensure consistent recruitment practices, decision‑making, and candidate experience
Build strong, credible relationships with HR Managers, Store Managers, and field teams
Communicate clearly, confidently, and calmly in high‑pressure situations
Influence and advise stakeholders on recruitment decisions, timelines, and market conditions
Balance challenge with pragmatism and a solutions‑focused approach
Ensure a positive, inclusive, and well‑managed candidate experience at all stages of the recruitment process
Lead recruitment campaigns, job shows, and in‑store hiring initiatives
Ensure consistency of messaging, tone of voice, and professionalism across all recruitment communications
Ensure recruitment activity is fair, inclusive, and compliant with company policies and processes
Track recruitment KPIs, delivery performance, and quality metrics
Identify opportunities to improve recruitment systems, processes, and candidate journeys
Maintain regular store presence to support recruitment delivery and understand operational needs
Travel to stores for interviews, recruitment events, and new store openings as required