Senior RCM Analyst

Essen Medical Associates•Bronx, NY

13h

About The Position

The Senior RCM Analyst designs, implements, and supports business and administrative analytics within revenue cycle functions. The role develops dashboards and reports containing key performance indicators, metrics, data points, and formulas, and works across teams to identify opportunities to improve revenue cycle processes, establish standard workflows, and document or revise policies and procedures. It also serves as a subject matter expert for the supported EMR application, coordinating clinical workflows, system optimization, integrations, releases, training, user support, and vendor and technical-team collaboration.

Requirements

Bachelor’s degree in business, healthcare, finance, computer science, or a related field.
At least 2 years of experience in Revenue Cycle Management.
2–4 years of experience managing and supporting EMR systems.
At least 2 years of experience working as a systems analyst with hands-on applications experience.
Experience analyzing complex issues or requests, identifying root causes, communicating options, and proposing effective solutions.
Experience developing and managing projects and workflow reengineering.
Strong ability to bridge departments or levels of expertise and communicate outcomes and solutions clearly and meaningfully.
Strong ability to work cross-functionally, build relationships, analyze reports or data, and present findings comprehensibly.

Nice To Haves

Master’s degree preferred.

Responsibilities

Analyze and assess Revenue Cycle reports, workflows, and processes.
Assess the business use and functions of Revenue Cycle application systems and recommend optimization as appropriate.
Analyze Revenue Cycle-related problems and recommend resolutions.
Run, review, interpret, and validate Revenue Cycle reports.
Perform quality assurance audits.
Perform other duties as assigned.
Act as a subject matter expert and advocate for the supported EMR application, with broad knowledge of the business, technologies, and integration with other clinical applications.
Monitor and manage project resources, scope, and timelines.
Provide technical oversight and direction to the eClinicalworks onshore/offshore EMR team.
Identify and assess user needs and provide proactive solutions and support that meet business requirements.
Communicate business requirements to third-party vendors and drive solutions to closure.
Provide technical support to business users and engage vendors as appropriate to resolve issues promptly.
Ensure clinical workflows are developed, tested, and implemented in production to support business outcomes.
Develop and document clinical workflows, configure EMR features and functions, and support training for end users.
Manage and support systems integrations, including lab and imaging integrations, with the EMR.
Participate in and lead reviews and testing of major releases and upgrades; evaluate new functionality and master file changes, including related training and support.
Serve as EMR steward and liaison among clinical users, technical teams, and vendors to align technical delivery with strategic direction.
Lead monthly EMR meetings with clinical and operations teams.
Lead change by influencing and educating business, IT, and partners.
Help users develop best practices and optimization goals and ensure the system supports improved patient care.
Provide end-user Tier II support.
Identify improvements to existing systems and new opportunities that create business value and support organizational goals.