Senior RCM Analyst

Essen Medical Associates•New York, NY

2d•$90,000 - $100,000

About The Position

The Senior RCM Analyst designs, implements, and supports business and administrative analytics within revenue cycle functional areas. The role develops dashboards and reports containing key performance indicators, metrics, data points, and formulas, and works across teams to identify opportunities to improve revenue cycle processes, develop standard workflows, and document or revise policies and procedures. The position also serves as a subject matter expert for the supported EMR application, connecting clinical users, technical teams, and vendors. It supports EMR optimization, workflows, integrations, releases, upgrades, training, and end-user support while helping ensure technical delivery aligns with business needs and strategic direction.

Requirements

Bachelor's degree in business, healthcare, finance, computer science, or a related field.
At least 2 years of experience in Revenue Cycle Management.
2–4 years of experience managing and supporting EMR.
Two years of experience working as a systems analyst with hands-on applications experience.
Experience analyzing complex issues or requests, identifying root causes, communicating options, and proposing effective solutions.
Experience developing and managing projects and workflow reengineering.
Strong ability to bridge departments and differing levels of expertise to communicate outcomes and solutions clearly.
Strong ability to work cross-functionally, build relationships, analyze reports or data, and present findings comprehensibly to relevant parties.

Nice To Haves

Master's degree preferred.

Responsibilities

Analyze and assess revenue cycle reports, workflows, and processes.
Assess the business use and functions of revenue cycle application systems and recommend optimizations.
Analyze revenue cycle-related problems and recommend resolutions.
Run, review, interpret, and validate revenue cycle reports.
Perform quality assurance audits.
Serve as a subject matter expert and advocate for the supported EMR application, with knowledge of the business, technologies, and integrations with other clinical applications.
Monitor and manage project resources, scope, and timelines.
Provide technical oversight and direction to the eClinicalworks onshore/offshore EMR team.
Identify and assess user needs and provide proactive solutions and support that meet business requirements.
Communicate business requirements to third-party vendors and drive solutions to closure.
Provide technical support to business users and engage vendors as appropriate to address issues in a timely manner.
Ensure clinical workflows are developed, tested, and implemented in production to support business outcomes.
Develop and document clinical workflows, configure EMR features and functions, and help train end users on business capabilities.
Manage and support systems integrations, including lab and imaging integrations with the EMR.
Participate in and lead reviews and testing of major releases and upgrades; evaluate new functionality and master file changes, including associated training and support.
Act as EMR steward and liaison between clinical users, technical teams, and vendors to align technical delivery with strategic direction.
Lead monthly EMR meetings with clinical and operations teams.
Lead change by influencing and educating business teams, IT, and partners.
Help users develop best practices and optimization goals and ensure the system supports improved patient care.
Provide Tier II end-user support.
Identify improvements to existing systems and new opportunities that create business value and support organizational goals.
Perform other duties as assigned.