Senior Quality Manager, Mission Critical

J.E. Dunn Construction Group Inc P•Kansas City, MO

About The Position

The Senior Quality Manager, Mission Critical provides overall leadership and accountability for quality across JE Dunn’s Mission Critical work program. The role leads a geographically dispersed Quality team, oversees quality performance across Mission Critical projects, and serves as the primary Quality escalation point for Mission Critical leadership, project teams, and clients. The position exercises substantial autonomy, making most decisions and consulting with a supervisor as needed. The stated career path is Quality Director. The role oversees Project Quality Status Reports and Quality Assurance Plans across Mission Critical projects, identifying trends, risks, major issues, and projects needing additional support. It reports quality performance and significant issues in Mission Critical staff meetings, monthly project reviews, and applicable owner meetings. The manager also supports company-wide quality initiatives, training, program refinement, communication, and mentoring, while promoting diversity and inclusion. The work involves supporting project teams and business partners on quality planning, construction methods, field observations, corrective actions, warranty investigations, and performance evaluations. The position is primarily in a normal office environment, with possible exposure to hot or cold conditions, extensive travel, and non-traditional hours to meet business needs.

Requirements

10+ years of construction quality-related experience.
2+ years of mentoring or team leadership experience.
Ability to perform work accurately, completely, and in a timely manner.
Advanced verbal and written communication skills.
Intermediate proficiency in MS Office.
Intermediate ability to conduct effective presentations.
Advanced ability to read drawings, specifications, building codes, and technical product and material data.
Advanced knowledge of material and field testing for QA processes.
Knowledge of QA procedures for a variety of construction conditions.
Ability to recognize non-compliant conditions and investigate corrective measures.
Ability to build relationships and collaborate with internal and external teams.
Valid and unrestricted driver’s license.
Ability to lift up to 25 pounds.
Willingness to work non-traditional hours to meet business needs.

Nice To Haves

Bachelor’s degree in architecture, construction management, or a related field (preferred). Equivalent relevant experience may be considered in lieu of the degree.

Responsibilities

Create project-specific Quality Plans and Water Intrusion Plans, assign task accountability, and keep plans updated.
Ensure Project Quality Status Reports are completed before Monthly Project Review Meetings and maintain oversight of PQSRs and Quality Assurance Plans for Mission Critical projects.
Identify quality trends, risks, major issues, and projects requiring additional support; report performance and significant issues in staff, project review, and applicable owner meetings.
Manage and coordinate Quality support for a group, including processes and people.
Communicate JE Dunn quality philosophies, standards, and values to business partners and project personnel, and interpret company, owner, and government requirements related to quality construction methods and processes.
Coordinate and oversee project-specific quality plans and perform QA constructability reviews for assigned regional or national projects.
Plan, create, and conduct quality-related training for employees, Operations and Field staff, and external business partners.
Use internal quality assurance systems and tools to prepare reports on compliant and non-compliant conditions; ensure observations are documented and monitor resolution.
Conduct warranty-related investigations and recommend corrective actions; lead investigations of serious or catastrophic warranty claims on projects within the Region.
Review and, when required, certify submittals for accuracy.
Participate in team and quality committee meetings, report quality trends or issues, and develop communication plans to mitigate issues.
Serve as onsite quality representative on one or multiple projects as needed.
Partner with project teams to complete subcontractor quality performance evaluations at project completion.
Develop relationships with owners, business partners, manufacturers’ representatives, third-party consultants, and internal clients; maintain regular communication with supported project leads.
Mentor and guide team members and lead a geographically dispersed Quality team.
Lead discussions of quality matters in pre-construction and operational meetings; review and recommend refinements to Company QA programs and best practices.
Collaborate with Marketing on presentations and marketing activities, collaborate nationally with quality professionals to monitor trends, and author publications for Company communications.
Develop and support company-wide quality initiatives.
Lead, support, and promote a culture of diversity and inclusion, and ensure proactive implementation of the company’s non-discrimination policy.