QAS Sr Quality Lead
About The Position
The Senior Quality Lead coordinates the planning, execution, and recap of testing and quality safeguards for software applications across one or more strategic programs. This role leads QA professionals and collaborates with project teams to deliver high-quality products. The Senior Quality Lead is accountable for quality activities across assigned programs and oversees quality throughout the project lifecycle, from requirements review and test preparation through execution and recap. The position partners with technology, project, business analysis, and other stakeholders to identify quality gaps, communicate risks, manage test coverage and traceability, coordinate remediation, and report on application and project health. It also manages QA resources and human capital, including mentoring, performance oversight, and task delegation. The role follows KeyBank policies, procedures, values, and Code of Conduct.
Requirements
- At least 5 years of experience in software quality assurance, testing, or related roles.
- Experience leading QA efforts for large-scale or transformational initiatives.
- Ability to lead QA efforts across strategic programs and align them with business and technical goals.
- Skill in estimating QA effort, scheduling resources, and managing testing milestones across multiple projects.
- Proficiency in triaging test results and coordinating remediation with development teams.
- Strong communication and collaboration skills for working with senior leaders, cross-functional teams, and key stakeholders.
- Experience calculating and managing test coverage and requirements traceability metrics.
- Ability to manage PLC checkpoints, Shared Services coordination, and quality governance.
- Ability to manage human capital, delegate tasks, and mentor QA staff across multiple efforts.
- Strong problem-solving skills to assess risks, identify quality gaps, and influence product decisions.
- Skill in designing and implementing scalable automation frameworks using tools such as Selenium and UFT.
- Understanding of functional, regression, and performance testing methodologies.
- Ability to understand and optimize complex systems and their interdependencies.
- Ensure QA practices align with enterprise security standards and compliance requirements.
- Understanding of development lifecycles and integration of quality assurance into software delivery processes.
- Comply with Key’s Values and Code of Conduct.
Nice To Haves
- Bachelor’s degree in a related field such as computer science, information systems, or engineering, or equivalent experience.
- Familiarity with strategic planning, stakeholder engagement, and cross-functional leadership.
- Familiarity with enterprise-level test management and defect tracking tools such as JIRA, TestRail, Zephyr, and Azure DevOps.
Responsibilities
- Lead QA teams for large transformational projects and potentially oversee multiple quality leads.
- Oversee quality activities across assigned programs and throughout all project phases, including requirement review, test script preparation, test execution, and recap.
- Identify gaps or confusion in user interfaces, workflows, or requirements and communicate risks such as technical debt and schedule slippage.
- Schedule QA resources, estimate QA project timelines, and forecast QA effort.
- Manage testing needs with Shared Services and oversee PLC checkpoints.
- Calculate and manage traceability and test coverage metrics.
- Assist with test-result triage and report overall application and project health.
- Coordinate remediation efforts when appropriate to maintain quality standards.
- Build collaborative partnerships with Tech Leads, Project Managers, Business Analysts, and other project participants.
- Participate in grooming sessions, status meetings, and other project discussions.
- Contribute strategic quality insights and recommendations to the final product.
- Manage human capital for assigned efforts, including mentoring, performance oversight, and task delegation.
- Lead the testing communication plan and drive planning, execution, and reporting with team members.
- Liaise with key stakeholders to align on quality goals and deliverables.
- Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of Key’s clients and Key.
- Perform other duties as assigned; duties, responsibilities, and activities may change or new ones may be assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
