Senior Quality Control Manager

Ho-Chunk, Inc. • Bethesda, MD

2d • $78,000 - $84,000

About The Position

The Senior Quality Control Manager is responsible for implementing, managing, and continually improving site-specific quality control programs to ensure compliance with contract requirements, corporate standards, and applicable regulations. The role oversees inspections, audits, documentation, corrective actions, and quality risk mitigation, collaborating with program leadership, supervisors, and external stakeholders to support operational excellence in healthcare and facilities management environments.

The manager monitors materials, workmanship, services, and processes across the project lifecycle; maintains accurate, audit-ready records; investigates quality issues and coordinates corrective and preventive actions; and uses quality data and customer feedback to support continuous improvement. The role also manages quality-control resources and budgets, communicates status and outcomes to clients and leadership, and trains and guides quality-control personnel.

This is a full-time AM-shift position at Walter Reed. Some travel between project sites may be required. The work is primarily in healthcare and facilities-management environments and involves regular interaction with operational teams and stakeholders, prolonged computer use and documentation review, and possible walking through facilities to conduct inspections and audits. The employee must be able to obtain base access.

Requirements

• High school diploma or GED.
• At least one year of experience in a related quality-control or facilities-management field.
• One to two years of experience in quality-control evaluation and reporting within facilities-management operations.
• At least two years of experience working in comparably sized healthcare facilities.
• Knowledge of government regulations, OSHA, NFPA, and The Joint Commission standards.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency with computer systems and standard office software.
• Ability to work independently with minimal daily supervision.
• Ability to communicate effectively in English through written documentation and oral presentations.
• Must be able to obtain base access.

Nice To Haves

• Experience supporting diverse operations and project-management programs.
• Working knowledge of medical-facility operations and healthcare environments.
• Experience working in or supporting military medical facilities.
• Familiarity with the Defense Medical Logistics Support Standard (DMLSS) Facility Management Module or other computerized maintenance management systems (CMMS).
• Basic knowledge of office administration, budgeting, purchasing, inventory control, maintenance, housekeeping, clinical engineering, and general operations.

Responsibilities

• Implement and maintain site-specific quality-control processes and procedures using company-approved systems and software.
• Conduct routine and special inspections, audits, and assessments to identify deficiencies, non-compliance, and process gaps.
• Collaborate with program managers and supervisors to develop and refine quality-control plans and performance strategies.
• Monitor the quality of materials, workmanship, services, and processes throughout the project lifecycle.
• Document, track, and report quality findings, trends, and recommended corrective actions.
• Ensure quality-control documentation, records, and reports are accurate, complete, and audit-ready.
• Identify potential quality risks and develop mitigation strategies.
• Investigate root causes of quality issues and coordinate corrective and preventive actions across functional areas.
• Gather, analyze, and evaluate customer feedback related to service quality and compliance.
• Use quality data and feedback to support continuous improvement initiatives.
• Coordinate with Environmental Health (EH), Assistant Environmental Health (AEH), Quality Assurance Supervisors, and Housekeeping Supervisors to align QC activities with contract requirements.
• Manage budgets and resources associated with quality-control activities.
• Communicate quality-control status, risks, and outcomes to clients, regulatory agencies, and internal leadership.
• Train and provide ongoing guidance to quality-control personnel on standards, procedures, and expectations.

Benefits

• Comprehensive benefits package.
• Career stability and opportunities across diverse industries.
• A collaborative work environment that encourages innovation and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED