Senior Quality Assurance Analyst

Germania Insurance•Charleston, WV

About The Position

We’re hiring a Senior Quality Assurance Analyst to serve as a subject matter expert supporting quality standards, best practices, and compliance across personal and commercial insurance operations. This role partners closely with the Enterprise Quality Assurance Manager and business leadership to evaluate handling quality, ensure adherence to established guidelines and regulatory requirements, and drive continuous improvement. The ideal candidate brings strong insurance knowledge, analytical capability, and experience conducting audits, reporting results, and supporting training and development initiatives. A full job description will be presented upon selection for an interview. Germania Insurance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected characteristic. At Germania Insurance, we believe that having a family of talented employees and diverse perspectives is at the heart of our mission to serve Texans. That’s why we work hard to build a work environment that fosters trust, growth, and opportunity. Since 1896, Germania has relied on the work of our dedicated employees to confront the challenges our communities face - together.

Requirements

Bachelor’s degree preferred; relevant insurance experience may be considered in lieu of formal education
Minimum of five (5) years of experience in personal and/or commercial lines insurance, quality assurance, or underwriting
Demonstrated ability to work independently, manage competing priorities, and meet assigned deadlines
Strong working knowledge of insurance products, policy and endorsement language, and quality assurance standards
Experience conducting quality reviews and audits of insurance transactions, agent submissions, and correspondence (desk, in-office, and field)
Solid understanding of regulatory requirements, statutory guidelines, and documentation standards
Ability to analyze handling quality related to new business, renewals, endorsements, and non-renewals and document findings
Experience preparing, monitoring, and presenting quality assurance metrics and reporting to leadership
Proven ability to identify trends, evaluate audit results, and recommend process improvements and training opportunities
Strong communication skills with the ability to provide guidance, feedback, and technical assistance to staff and agents
Demonstrated commitment to continuous improvement, collaboration, professionalism, and ethical conduct