Senior Quality Assurance Analyst
About The Position
We are seeking a Quality Assurance Analyst to join our Financial Crime Team. You will play a key role in delivering independent oversight and assurance on customer account reviews within Consumer Relationships, covering products such as personal current accounts, savings, cards, and mortgages. Our Financial Crime team are looking for 9 Senior Quality Assurance Analysts to in deliver independent oversight on customer account reviews across Consumer Relationships. Alongside core QA activity, you’ll take ownership of workflow management, prioritising activity based on risk and demand, while proactively identifying and driving continuous improvements. You’ll play a key role in strengthening the control environment, ensuring robust risk management, and supporting effective regulatory compliance through insight-led assurance and business engagement. These are key roles within Financial Crime, focused on delivering independent oversight and strengthening the control environment across customer decisioning activity. As a Financial Crime Quality Assurance Manager, you’ll play a central role in ensuring decisions are robust, consistent and aligned to policy and regulatory expectations. Alongside core QA activity, you’ll take ownership of workflow, support operational delivery and drive continuous improvement across the function. You’ll work closely with Team Managers, senior colleagues and partners and specialist teams to ensure high-quality, insight-led assurance across Financial Crime Operations.
Requirements
- Approximately 3-4 years of experience in Financial Crime (e.g. AML, ODD/KYC, Transaction Monitoring or Investigations)
- Strong understanding of Economic Crime Policy and its practical application
- Proven ability to assess complex case rationale and make risk-based judgements
- Strong analytical skills, with the ability to identify trends and risks
- Experience managing workload and prioritising effectively
- Excellent communication skills, including delivering constructive feedback
- Ability to engage and influence business partners and leadership
Nice To Haves
- Experience in Quality Assurance, audit or oversight roles
- Experience delivering coaching or calibration activity
- Exposure to governance or reporting frameworks
Responsibilities
- Plan, manage and prioritise QA workflow in line with risk and demand
- Conduct Quality Assurance reviews across Financial Crime teams, providing clear and constructive feedback
- Review complex cases and appeals, ensuring consistency in decision-making
- Ensure all activity meets policy, regulatory and local risk standards
- Identify trends, control gaps and opportunities to strengthen assurance outcomes
- Deliver or support calibration and re-training where required
- Produce MI and insightful commentary for governance and reporting
- Support Senior Team Managers with day-to-day operational delivery
- Collaborate with business partners to drive process improvements and embed industry guidelines and optimal approach
- Contribute to strengthening the control environment and overall risk management approach
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Flexible benefits you can adapt to your lifestyle
- 28 days’ holiday, plus bank holidays
- A range of wellbeing initiatives and generous parental leave policies
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
