Senior Quality Assurance Administrator

Wells Fargo•Tempe, AZ

2d•Hybrid

About The Position

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. About this role: Wells Fargo is seeking a Senior Quality Assurance Administrator to join the Writs & Levies Quality Control team in the Deposit and Legal Services department as part of Global Operations. Learn more about the career areas and lines of business at wellsfargojobs.com.

Requirements

4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Ability to identify potential operational issues and legal risks
Quality Control experience
Experience managing a pipeline of work from assignment to completion
Proven experience with conducting risk and process assessments
Strong analytical skills with high attention to detail and accuracy
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Ability to achieve high production and quality standards
Ability to read and interpret legal documents
Ability to perform general operation processing works
Solid knowledge and understanding of legal terms and processes
Intermediate Microsoft Office Skills
Excellent verbal, written, and interpersonal communication skills
Ability to interact with all levels of an organization

Nice To Haves

Experience with Writs of Garnishments & Levies processing
Experience with Wells Fargo systems such as 1LLG (One Liens, Levies, Garnishments) and Hogan

Responsibilities

Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution
Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations
Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary
Assist in development and design of product specific databases
Review and score work
Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients
Monitor quality assurance programs and processes to identify gaps and risk assessment
Design and conduct training for as needed
Provide coaching to staff and track performance expectations and results
Make final scoring decisions on disputes which impact quality results
Interact with staff and business partners to promote teamwork and departmental effectiveness