Senior Quality Analyst

Goosehead Insurance • Westlake, OH

3d

About The Position

The Senior Service Quality Analyst operates with a high degree of autonomy to design, execute, and refine complex quality review programs across P&C servicing. This role independently identifies audit needs, develops methodologies, and applies multiple audit techniques to evaluate service accuracy, compliance, and process effectiveness. The Senior Service Quality Analyst analyzes trends, identifies root causes of recurring issues, and delivers actionable insights that drive operational improvement and enhance client experience. This position collaborates with Service Leadership, Operations, and Compliance to ensure the continuous improvement of quality standards and procedures. Since 2003, Goosehead has been changing the face of the insurance industry and making the search for great coverage a piece of cake. We’re committed to finding the best policies and rates, and that starts with our team. Our people are smart, inclusive, hungry for success, and strive everyday to win. There is noble purpose in all our efforts. The work we do matters. Not only are we fixing a broken industry, we get to win professionally and financially while doing it. If you think you have what it takes to grow with our company, we would love to meet you. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Requirements

• High degree of autonomy
• Ability to design, execute, and refine complex quality review programs
• Ability to independently identify audit needs
• Ability to develop methodologies
• Ability to apply multiple audit techniques
• Ability to analyze trends
• Ability to identify root causes of recurring issues
• Ability to deliver actionable insights
• Ability to collaborate with Service Leadership, Operations, and Compliance

Responsibilities

• Design, execute, and refine complex quality review programs across P&C servicing.
• Independently identify audit needs.
• Develop methodologies for quality reviews.
• Apply multiple audit techniques to evaluate service accuracy, compliance, and process effectiveness.
• Analyze trends and identify root causes of recurring issues.
• Deliver actionable insights to drive operational improvement and enhance client experience.
• Collaborate with Service Leadership, Operations, and Compliance to ensure continuous improvement of quality standards and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed