Senior Public Safety Technology Engineer

Collin College•McKinney, TX

2d•Onsite

About The Position

Provide technical leadership, engineering expertise, operational oversight, and supervision for the college's public safety and campus safety technology environments, including law enforcement, emergency management, and physical security systems. Ensure mission-critical technologies are secure, reliable, integrated, sustainable, and aligned with institutional safety and operational needs. Oversee assigned technical personnel while remaining directly involved in complex technical initiatives, system integrations, incident resolution, and technology modernization. Coordinate daily operations, establish work priorities, evaluate employee performance, mentor staff, and support effective public safety technology services. Work collaboratively with Police, Emergency Management, Facilities, Technology Services, and institutional leadership to identify technology needs, assess risks, develop solutions, and continuously improve the resilience of public safety technology services. The role is primarily performed in an office or technology environment and may involve travel between campus locations, access to secured equipment areas, and occasional work in public safety or emergency operations environments. Work outside normal business hours may be required to support critical incidents, emergency operations, planned maintenance, system recovery, or other mission-critical technology needs. This is a security-sensitive position subject to criminal background checks and personnel security requirements.

Requirements

Bachelor's degree in Information Technology, Information Systems, Computer Science, Cybersecurity, Emergency Management Technology, Criminal Justice Technology, or a related field from an accredited institution; an equivalent combination of education and directly related experience may be considered.
Five years of progressively responsible experience supporting public safety, law enforcement, emergency management, physical security, enterprise technology systems, or a related mission-critical technology environment.
Demonstrated experience leading complex technical implementations, systems engineering initiatives, or cross-functional technology projects.
Experience supervising personnel, serving as a technical team lead, or coordinating technical professionals' work, including assignments, prioritization, coaching, or performance feedback.
Advanced knowledge of public safety, law enforcement, emergency management, and physical security technology environments, including operational requirements, dependencies, and integrations.
Knowledge of public safety systems such as CAD, RMS, 9-1-1 technologies, public safety radio, mobile data systems, body-worn cameras, in-vehicle video, and digital evidence management.
Knowledge of physical security technologies such as video surveillance and management, electronic access control, credentialing, electronic key management, intrusion detection, and related integrations.
Knowledge of emergency operations and communications technologies, including emergency operations center platforms, incident coordination systems, situational awareness tools, mass notification, emergency telephony, public address systems, IP speakers and intercoms, radio communications, and multichannel alerting.
Knowledge of operational intelligence capabilities, including centralized monitoring, event correlation, system analytics, dashboards, reporting, and integration across platforms.
Knowledge of cybersecurity practices applicable to public safety systems, including identity and access management, privileged access, least privilege, network segmentation, vulnerability management, logging, secure remote access, and information protection.
Knowledge of applicable requirements, including the FBI CJIS Security Policy, Texas Administrative Code Chapter 477, and other security and information protection requirements relevant to assigned systems.
Knowledge of technology procurement, vendor management, contract and service performance evaluation, resource planning, and technology investment considerations.
Ability to provide technical leadership, establish direction, coordinate priorities, mentor personnel, and promote consistent operational practices.
Ability to evaluate complex technology environments, identify operational and security risks, assess alternatives, and develop practical, sustainable solutions.
Ability to translate institutional safety, emergency management, and operational requirements into technical strategies, system designs, and actionable recommendations.
Effective oral and written communication with technical personnel, law enforcement, institutional leadership, vendors, and other stakeholders.
Ability to exercise independent judgment, manage competing priorities, and make sound recommendations in time-sensitive, mission-critical environments.
Ability to appropriately handle confidential, law enforcement-sensitive, security-sensitive, and Criminal Justice Information.
Must be able to meet and continuously maintain applicable personnel security, access, and training requirements for Criminal Justice Information and other assigned security-sensitive systems.
Must complete and maintain required CJIS security and role-based training, including Local Agency Security Officer training when designated, within established timelines.
Candidates are subject to criminal background checks, personnel security requirements, and ongoing eligibility reviews associated with assigned public safety and Criminal Justice Information systems.
Medium work involving exertion of up to 50 pounds occasionally, up to 20 pounds frequently, and/or up to 20 pounds constantly to move objects; may include talking, hearing, seeing, grasping, standing, walking, repetitive motions, stooping, kneeling, crouching, and reaching.

Nice To Haves

One or more relevant professional certifications, such as ASIS Physical Security Professional (PSP), Certified Protection Professional (CPP), or relevant physical security technology certifications.
FEMA Incident Command System (ICS), National Incident Management System (NIMS), or other emergency management-related certifications.
Certifications related to public safety radio systems, emergency communications, telecommunications, or related technologies.

Responsibilities

Provide senior-level technical leadership, operational oversight, and supervision of personnel responsible for public safety technology systems.
Develop and maintain a public safety technology roadmap addressing institutional needs, system lifecycle, modernization opportunities, emerging technologies, operational risks, and long-term sustainability.
Partner with Police, Emergency Management, Facilities, Technology Services, and other stakeholders to identify operational challenges and develop secure, supportable technology solutions.
Lead technical planning, evaluation, engineering, design, implementation, and integration of public safety technology solutions aligned with enterprise architecture, interoperability, cybersecurity requirements, and institutional priorities.
Provide technical leadership for emergency operations and communications technologies, including emergency operations center systems, mass notification, public address systems, emergency telephony, and radio communications.
Establish technical standards, operational practices, documentation expectations, and service delivery improvements for public safety and campus safety technology environments.
Assess mission-critical system availability, resilience, security, and recovery capabilities; coordinate mitigation of technology risks, dependencies, and service deficiencies.
Serve as the senior technical escalation resource for complex incidents, system failures, and cross-functional technology issues; lead recovery coordination, root-cause analysis, and corrective improvements as appropriate.
Coordinate technology lifecycle planning, vendor evaluations, procurement recommendations, technology refresh initiatives, and resource requirements.
Coordinate with Cybersecurity, Infrastructure, and other teams to ensure compliance with security policies, regulatory requirements, and information protection standards, including CJIS requirements where applicable.
Serve as the designated Local Agency Security Officer when assigned.
Support emergency preparedness, continuity planning, and response exercises by evaluating technology readiness, communications capabilities, service dependencies, and recovery requirements.
Participate in after-action reviews and coordinate technology-related improvements.
Establish and evaluate service performance indicators, system reliability measures, vendor performance, and operational trends; recommend improvements to effectiveness, service quality, and resilience.
Perform other duties as assigned and maintain standards in accordance with college policies, procedures, and Core Values.