Non-Acute - Senior Public Safety Officer

American Addiction Centers • Greenfield, WI

15d • $23 - $34 • Onsite

About The Position

This full-time position provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion. The Senior Public Safety Officer inspires confidence by presenting a professional, approachable, and service-oriented demeanor. They are alert, observant, ethical, and comply with and enforce all safety and security rules and regulations. This role involves routine patrols, inspections to identify vulnerabilities, audits of Interim Life Safety Measures, patient valuables management, and contraband searches. The officer will assist team members, patients, and visitors, ensure traffic control, and monitor conduct on premises. Responsibilities include preventing, responding to, and investigating workplace violence, and responding to service calls such as combative patients or team member incidents. The role serves as a primary resource for de-escalation, utilizing use of force when necessary, and plays a key role in planning, preventing, practicing, and responding to emergencies like lost infants, fire, and active threats. The officer will investigate incidents, complete reports, and address/escalate complaints. They will also perform liaison rounding to build partnerships with departments, deliver security awareness education, and liaise with external law enforcement agencies. Additionally, this role assists with training, serves as a preceptor for probationary officers, implements their orientation and onboarding, and maintains training records. The officer will maintain current training standards in radio communications, de-escalation, hemorrhage control, CPR, clinical restraints, and conducted energy weapons. They will also assist with exterior traffic and crowd control, and utilize interview and interrogation tactics. The role emphasizes a community-oriented approach to patrolling.

Requirements

• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role.
• A valid driver’s license issued by the Division of Motor Vehicle.
• For Illinois teammates: Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
• For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ)
• Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter.
• Illinois team members must have completed State of Illinois 20-hour Basic Security Officer course
• High school graduate or GED
• Typically requires 4 years of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property.
• An above average level of emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
• The ability to function in a work environment in which we maximize teammate talent, treat each other with respect, and care for one another like family and with kindness.
• A daily commitment to patient-centered safety practices.
• Collaborative work with medical staff and external law enforcement, as appropriate.
• The ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility.
• The ability to interact with peers with positive intent and create innovative solutions through collaborative relationships.
• Must successfully pass background investigation, drug screen, pre-placement physical and psychological screening assessment post-offer, pre-employment and periodically thereafter.
• Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor in dealings with teammates, visitors, and patients, even if they are verbally aggressive persons.
• Demonstrated experience in quickly assessing dangerous situations and taking appropriate action.
• Demonstrated ability in verbal and written communications.
• Ability to use a computer to document work (e.g. Microsoft Word, Excel, navigating a web page, and database entry).
• Ability to defend self-and/or others in case of physical confrontations when de-escalation efforts fail and there is cause to physically restrain a person against their will who is non-compliant and committing a criminal act or lacks capacity and is attempting to elope.
• Ability to communicate effectively with people; ability to hear radio and telephone communications at both high and low decibels.
• Ability to communicate via radio and telephone with clear diction without impediments

Nice To Haves

• Behavioral Threat Assessment knowledge
• Use of Force Review
• Crime through environmental design awareness
• Ability to present material and facilitate meetings

Responsibilities

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.
• Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches.
• Assists team members, patients, and visitors by providing information, directions, and physical help.
• Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning.
• Prevents, responds to, and investigates workplace violence.
• Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
• Serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing.)
• Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
• Investigates incidents that occur on Advocate Health property and completes timely and accurate reports.
• Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• Performs liaison rounding duties to cultivate close partnerships with all departments and units.
• Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
• Liaisons with federal, state, and local law enforcement and first responder agencies.
• Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
• Assists as a training resource for the Department.
• Serves as the preceptor for probationary officers and implements their orientation, onboarding, and assessment, compiles feedback, maintains training records for the department, trains competencies for all officers.
• Prepares lesson plans for officers that do not meet training expectations.
• Serves as a field instructor when assigned, maintains instructor level certifications, and provides training in accordance with standards.
• Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control (e.g. “STOP the BLEED”), CPR, application of clinical restraints, conducted energy weapon (e.g. TASER), to include training on any/all department-issued equipment and/or requirements identified in training academy and the Annual Training Plan.
• Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.
• Utilizes Interview and Interrogation tactics to uncover information about incidents that have occurred.
• Completes patrolling with a community-oriented approach.

Benefits

• Comprehensive suite of Total Rewards: benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED