Senior Property Manager - West

Holland Partner Group•San Diego, CA

4d•Onsite

About The Position

Holland is seeking an experienced, customer service-oriented property management professional to lead the team at West, an established community in San Diego, California. The Senior Property Manager oversees day-to-day operations for multiple residential multifamily properties or a single complex property, and mentors and trains assigned Property Managers within the region. The role manages on-site team members and resources to ensure properties function effectively and meet goals in accordance with Holland Partner Group’s Core Values. This full-time, exempt position reports to the Regional Manager and requires availability during business hours. Additional hours or a flexible schedule may be required. The role may require a real estate broker or salesperson license registered to Holland Residential, LLC’s broker of record.

Requirements

High school diploma or equivalent required.
At least four years of residential property management experience.
At least three years of supervisory experience; experience as a Holland Property Manager at a lease-up may be considered in lieu of supervisory experience.
Skills in marketing and budgeting, with sales or multifamily leasing and/or product sales.
Knowledge of unit turns, maintenance, groundskeeping, painting, and landscaping.
Ability to work effectively with employees at all levels while inspiring respect and credibility.
Ability to supervise and motivate others to meet property goals and objectives.
Knowledge of Fair Housing and Landlord-Tenant Laws.
Excellent communication, organizational, and leadership abilities.
Proficiency in Microsoft Office and familiarity with on-site software systems.
Strong customer service, diplomacy, and crisis diffusion skills.
Financial understanding and ability to formulate strategies based on property data.
Good verbal and written communication skills.
Ability to perform basic to intermediate mathematical functions accurately.
Ability to manage multiple tasks accurately in a complex, fast-paced operating environment.
Ability to understand and clearly explain legal documents.
Ability to be present and available during business hours; additional hours or a flexible schedule may be required.
A real estate broker or salesperson license registered to Holland Residential, LLC’s broker of record may be required.
Ability to lift or move up to 20 pounds.
Hearing and visual ability to observe and detect signs of emergency situations.
Fluency in English, verbally and non-verbally.

Nice To Haves

A college degree in related coursework or equivalent years of experience is strongly preferred.
Yardi experience is preferred.

Responsibilities

Manage all phases of community operations for multiple properties or a single property under the direction of the Regional Manager.
Motivate staff, support effective teamwork, and ensure an exceptional customer experience.
Maintain sufficient supplies and tools for administrative and maintenance operations.
Oversee the Maintenance Manager’s preventative maintenance program to minimize emergency repairs and service requests.
Mentor and train assigned Property Managers in the region.
Coordinate information and reporting submissions for assigned properties at client or leadership request.
Review variance notes, budget drafts, and client reporting for other properties as assigned by leadership.
Conduct regular community staff and safety meetings.
Develop and support property budgets, marketing plans, and reforecasts.
Handle resident issues in a timely manner.
Oversee and support the Point of Sales process to ensure program compliance.
Review and approve or reject resident applications, leases, renewals, and move-in documents.
Participate in pricing and owner calls and discussions to help ensure the property meets or exceeds benchmark expectations.
Ensure accurate and timely completion of daily, weekly, and monthly reports.
Understand, support, and apply Fair Housing and Landlord-Tenant Laws.
Work with the Sales Team to increase property income, resident retention, and lease renewals, and promote other income opportunities through the Point of Sale Renewal program.
Participate in market surveys, quarterly competitive market assessments, and outreach marketing activities.
Manage the property relationship with the Community Operations Team.
Inspect the community regularly to ensure Holland Residential standards are met and recommend capital improvements or repairs.
Provide coverage and backup support for other properties when needed.
Represent Holland Partner Group professionally and conform to company apparel standards.
Perform other duties as directed and support the overall team effort.

Benefits

Medical, dental, and vision coverage, with enrollment eligibility beginning the first day of the month following hire.
Health Savings Account (HSA) and Flexible Spending Account (FSA).
Long-term disability income replacement.
401(k) retirement savings plan with employer match.
Supplemental accident, hospital indemnity, critical illness, short-term disability, and commuter FSA benefits.
Employee Assistance Program (EAP).
Tuition reimbursement.
Paid Time Off (PTO) and state-mandated paid sick leave.
Paid holidays.
Volunteer Time Off (VTO).
Sabbatical after every five years of service.
Profit share programs.
Potential bonus and additional incentive opportunities.
Housing discounts may be available depending on the property, ownership approval, and unit availability.