Senior Commercial Property Manager

MMI Group•Rosser, MB

18d•Onsite

About The Position

MMI Group is a full-service commercial real estate firm in Winnipeg, Manitoba, that provides solutions in brokerage, property management, and advisory services. We are looking for a Senior Property Manager to join our Commercial team. If you are a detail-oriented professional property administrator looking for a fun, hardworking, and collaborative team that supports learning and continuous improvement, we want to meet you! The Senior Property Manager, Commercial, is a highly experienced property management professional and exceptional communicator responsible for overseeing an assigned commercial portfolio while ensuring properties are well maintained, operationally efficient, and deliver expected financial returns to ownership. This role manages all aspects of day-to-day property operations, including accounting, tenant relations, maintenance and repairs, vendor services, and lease administration. In addition to portfolio responsibilities, the Senior Property Manager, Commercial, serves as key operational support to the Vice President, Property Management, by leading through example, mentoring peers, supporting departmental initiatives, and driving operational excellence across the team. This individual is expected to model professionalism, accountability, adaptability, and execution while championing continuous improvement, digitization, and collaboration across the Property Management team. The Senior Property Manager, Commercial, reports directly to the Vice President, Property Management.

Requirements

Post-secondary degree or college certification in any subject area preferred, or equivalent experience or education in the Property Management Industry.
6+ years of Property Management experience with the ability to manage a large portfolio of at least 500,000 square feet.
Must have good knowledge of commercial real estate, including a broad understanding of finance, leasing, legal, marketing, construction, and the tenant relations requirements of managing a property.
Working knowledge of building systems such as HVAC, roofing systems, etc.
Computer Skills – intermediate to advanced skills in Excel, Word, and other Microsoft Office programs required.
Communication Skills – ability to communicate effectively and in a professional manner with all levels of the organization, both orally and in writing; possesses strong customer service skills and takes a diplomatic approach to successfully building and maintaining relationships with all stakeholders.
Organizational Skills – ability to allocate one’s time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities, while adapting to new ideas and constant changes.
Leads by example, modelling professionalism, accountability, a strong work ethic, and integrity.
Demonstrates a growth mindset with a commitment to continuous improvement.
Champions digitization, innovation, and process improvement initiatives across the department by fostering a digital transformation mindset, applying critical thinking, and encouraging curiosity-driven problem-solving.
Highly adaptable, resourceful, and responsive in a rapidly changing and growing environment.
Strong execution skills with the ability to independently drive tasks and initiatives to completion.
Supports the Vice President, Property Management, in implementing departmental initiatives and operational priorities.
Builds and sustains strong working relationships at all levels of the organization.
Self-motivated team player with strong collaboration and conflict-resolution skills.
Committed to personal and professional growth aligned with organizational values.
Sound decision-making skills with the ability to solve problems using facts and sound reasoning
Provides mentorship, guidance, and support to team members as required.
Consistently lives and promotes organizational values: trust, collaboration, flexibility, innovation, client-driven growth, can-do spirit, and fun.

Nice To Haves

CPM designation preferred.
Experience with Yardi property management software is considered an asset.
Experience with PowerPoint is considered an asset.

Responsibilities

Conducts monthly inspections of the property and tenant spaces to ensure compliance with leases and the proper upkeep of the property, including common areas, building exteriors and landscape.
Works collaboratively with the owner to create Property Management and Preventative Maintenance plans, including the replacement of major capital expense items such as HVAC systems, roof systems and parking lot surfaces.
Keeps accurate records of space conditions, including roof, HVAC, and utilities.
Creates and implements leasing strategies for buildings within the portfolio.
Administers leases, reviews all tenant billings, analyzes lease clauses, prepares vacancy reports, enforces tenant compliance, and performs other landlord obligations.
Identifies leasing prospects and responds to routine leasing inquiries.
Approves, oversees, and administers contracts for the provision of property services, such as cleaning and maintenance, snow removal, landscaping, etc.
Ensures all tenant and landlord insurance is current.
Prepares legal documentation such as lease documents, renewals, etc.
Supports the Vice President, Property Management, in executing departmental initiatives, operational priorities, and strategic projects.
Acts as a leadership resource to team members by providing guidance, mentorship, onboarding, and operational support.
Oversees the effective management and maintenance of the assigned property portfolio, ensuring in-depth knowledge of each property and alignment with approved budgets and management agreements.
Models best practices and promotes consistency, accountability, and operational standards across the Property Management team.
Identifies and implements opportunities for process improvement, operational efficiencies, and enhanced workflows.
Champions the adoption of new technologies, systems, digitization, and innovation initiatives.
Collaborates effectively with team members across all business levels and provides support as workloads fluctuate.
Utilizes strong administrative and operational knowledge to ensure efficient day-to-day business practices.
Ensures all deliverables align with the strategic priorities and objectives of the business units supported.
Analyzes and distributes monthly financials, including operating variances from budget, cash management, and strategies for collecting receivables.
Prepares, implements, and oversees annual operating budgets for each building in the assigned portfolio. Presents budgets to Building Owners and ensures agreement.
Ensures monthly financial statements and disbursements are accurate and timely.
Ensures rent is collected and overdue accounts are no greater than 5% per month.
Ensures that all resources (time, supplies, equipment) are used in the most effective and efficient ways to support business activities.
Conducts business in a fiscally responsible manner, considering budget and potential costs.
Provides recommendations to the Vice President, Property Management, on the most efficient use of time and equipment, to manage project costs.
Builds sustainable relationships with clients, co-workers, vendors, the real estate community, and tenants.
Provides excellent tenant service. Responds to tenant requests/problems in a timely and courteous manner and generates work orders directed to vendors or maintenance staff; follows up with the tenant to ensure satisfactory resolution of the issue and ensures that there is always 24-hour emergency coverage for the property.
Ensures a smooth process for tenants who are exiting as well as new tenants coming in.
Corresponds with tenants regarding rent collection, overdue accounts, building violations, common area costs, and property taxes.
Facilitates conflict resolution between tenants and owners.
Participates actively in committees and team meetings as assigned.