Senior Property Claims Adjuster
PEMCO•Seattle, WA
•Hybrid
About The Position
PEMCO has a dynamic and challenging opportunity for a Senior Property Claims Adjuster to join our community. In this role, you will be responsible for senior level property claims adjusting that provides outstanding service to all customers while thoroughly investigating, evaluating, negotiating property claims.
Requirements
- 6 years of experience in adjusting moderately complex property claims is required
- B.A. or B.S. degree or equivalent work experience (business or related field)
- Skilled proficiency with residential and estimating software, such as Xactimate is required
- Valid driver's license and a good driving record is required
- Knowledge and understanding of relevant laws, rules, and regulations is required
- MS Office: Skilled proficiency in Excel, Word, Outlook is required
- Compliance: Knowledge and understanding of relevant laws, rules, and regulations is required
- Customer First: Has a relentless focus on the customer and dives deep into the challenges they face with a strong customer service orientation
Nice To Haves
- Insurance industry designations or certifications preferred
Responsibilities
- Interact with policyholders, agents, claimants, witnesses, attorneys, contractors, public adjusters and other vendors/partners to facilitate accurate, prompt claims resolution.
- Effectively manage fluctuating workload, with low to moderate supervision, while maintaining focus on claims quality and customer experience.
- Conduct physical inspections at the scene of loss to determine scope of damage and control estimates provided by vendors.
- Collaborate with other internal departments in recognizing and referring claims involving SIU, subrogation, auto physical damage, and total loss.
- Build rapport with policyholders, customers, agents, carriers, attorneys and vendors to facilitate prompt and accurate claim resolution.
- Apply case and statutory law in the proactive adjustment of moderate to complex property claims located in Washington and Oregon.
- Accurately interpret coverage using experienced level contract, regulatory and compliance knowledge, following company file handling procedures.
- Issue timely claims payments with a moderate level of claims payment authority; present files outside of authority level for review and approval.
- Direct and coordinate vendors and experts in order to achieve restoration project timeline goals while keeping insured apprised, ensuring remarkable customer experience.
- Occasional CAT duty as needed.
- Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics, and business conduct.
- Authentically support the PEMCO Brand and are constantly on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
- Other duties as assigned.
Benefits
- medical plans
- dental plans
- vision plans
- employer-paid basic life and accidental death & dismemberment insurance policies
- long- and short-term disability benefit coverages
- 401(k) plan with a generous employer match
- Vacation accrual
- personal days
- Paid holidays
- sick leave
- paid time off for bereavement
- paid time off for jury duty
- paid time off for employee volunteering in the community
- Flexible Spending Accounts
- Education Assistance Program
- Scholarship program for children of PEMCO employees
- Employee Assistance Program
- Well-being program
- Discretionary taxable gifts and gift cards
- Perks & Benefits, including discounts on computer software and hardware, cell phone plans, and rental cars
- Discretionary bonuses
- Tiered sales commissions and/or incentives
- Employee referral bonuses
- Shift differential pay
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
