Senior Project Support Specialist - NASA Goddard

ASRC Federal•Greenbelt, MD

2d•Onsite

About The Position

ASRC Federal AFSS is a premier provider of systems engineering, software engineering, system integration and project management support for real-time, mission-critical defense systems. We are seeking a Full-Time Senior Project Support Specialist to provide senior level support to a NASA contract in Greenbelt, MD. This role requires a proactive, self-sufficient problem-solver and confident communicator. The ideal candidate will seamlessly interface with diverse teams and executive leadership to ensure continuous, efficient, and welcoming office operations.

Requirements

Ability to work on-site at NASA GSFC in Greenbelt, MD, five days a week, Monday–Friday, no later than 9:00am start time.
Exceptional interpersonal, oral, and written communication skills.
Proven ability to anticipate needs, create efficient process flows, and comfortably interface with executive-level leadership, team members, and stakeholders.
Can operate with a high degree of autonomy and require minimal training to get up to speed.
Highly capable of balancing multiple priorities, taking direction from leadership, tracking complex tasks, and rapidly distributing information across teams.
Outstanding customer services skills; must be proactive and responsive to customer requests.
Ability to learn quickly and think critically to create innovative solutions.
Strong working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
Must meet government NAC and citizenship/permanent residency requirements for access to NASA GSFC.
An extensive background investigation is required.

Nice To Haves

NASA Goddard/HQ experience preferred.
Experience with MS Planner is a plus.
Education, training, or demonstrated interest in heliophysics or a STEM-related field is preferred.

Responsibilities

Serve as the coordinator for the M2M SWAO operations room (running 24/7 during Artemis missions) by troubleshooting equipment, ensuring a safe and orderly facility, and acting as a knowledgeable, welcoming presence for analysts and visitors.
Manage shift scheduling of assigned analysts, track travel and leave, ensure back-up coverage, and monitor analyst workload and adjust schedule accordingly, ensuring readiness and sustainable performance especially during 24/7 cycles.
Coordinate daily hybrid tag-ups, meet-ups, and special events by managing logistics, badging, A/V setup, note-taking, and action-item and key decision tracking to ensure seamless execution and communication.
Represent the organization and communicate critical information in the absence of the Director and Deputy Director.
Manage and forecast calendars for the Director and Deputy Director to prevent conflicts, ensure workday balance, and align daily activities with the office's strategic goals.
Create, edit, and deliver presentations, reports, and project documentation.
Develop and document standard operating procedures (SOPs), internal workflows, and work instructions to standardize and improve services.
Identifies and implements efficiencies and streamlines processes.
Organizes tasks and projects using MS Planner or similar tool.
Serve as the primary point of contact for gathering, consolidating, and submitting data calls for 670 and 690.
Establish internal deadlines to ensure timely compliance with directorate and center-level data call requests.
Review and quality-check all collected data for accuracy, completeness, and adherence to specific guidelines before final submission.
Maintain and manage action item logs for projects and teams.
Proactively follow up with assignees to ensure deadlines are met and provide regular status updates.
Identify bottlenecks or overdue actions and escalate critical issues to management when necessary.
Compile, draft, and format routine status reports and presentations for 670 and 690 stakeholders.
Maintain version control of documents and ensure proper filing and confidentiality of information.
Provide full-spectrum office support to maintain efficient daily operations.
This include managing records and updating electronic files; preparing official NASA correspondence and shipping documents; managing supply inventories; and coordinating facility logistics, office moves, IT requests, and property tracking.
Actively participates in strategic planning, anticipates project roadblocks, and provides high-level operational guidance.