Multi-site Senior Project Manager

JLL•Charlotte, NC

9d•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As a Senior Project Manager in JLL's Multi-site Program Management service line, you will be a critical delivery driver within one of the most specialized and high-volume project management practices in commercial real estate. Our 300+ project managers across the United States manage programs spanning tens, hundreds, or thousands of client locations — from QSR renovations and retail rollouts to technology deployments, rebranding initiatives, and new construction. You will bring deep expertise in managing concurrent projects across distributed portfolios, executing with the speed, consistency, and discipline that national accounts demand. Your innovative approach, collaborative mindset, and commitment to repeatable excellence will help clients achieve their portfolio goals while advancing JLL's mission to deliver seamless, scalable solutions across every location.

Requirements

Bachelor's degree in Architecture, Engineering, Construction Management, or a related field.
Minimum 7 years of project management experience, with at least 3 years managing multiple concurrent projects in a program or multi-site environment.
Demonstrated experience managing distributed, high-volume project portfolios across multiple geographies or client locations.
PMP certification or equivalent project management certification required.
Proven track record of delivering projects on time and within budget across complex, multi-stakeholder programs.
Strong financial acumen including budget management, cost forecasting, and financial reporting.
Proficiency in project management platforms (MS Project, Smartsheet, or equivalent) and financial systems (Certinia or equivalent ERP/PSA tools).
Excellent communication and interpersonal skills, with the ability to manage client relationships and lead cross-functional teams.
Strong organizational skills and ability to manage competing priorities across a high volume of simultaneous projects.
Familiarity with commercial real estate delivery models including construction management, agency, and at-risk contracting structures.

Nice To Haves

Experience in multi-site or national account program management within commercial real estate sectors such as retail, QSR, healthcare, banking, or grocery.
Experience working within structured program governance frameworks, including program launch, ongoing auditing, and closeout processes.
Master's degree in a related field or MBA.
Knowledge of industry-specific building codes, ADA compliance requirements, and sustainability standards.
Experience with Salesforce CRM and financial platforms such as Certinia.
Demonstrated experience in change management and driving process improvement initiatives at the program level.
Familiarity with JLL's OneJLL service line ecosystem, including IFM, IPS, Work Dynamics, and JLL Design.
Active involvement in professional or industry associations.

Responsibilities

Manage multiple concurrent projects across a client's portfolio, ensuring each site is delivered on time, within budget, and to program quality standards.
Execute repeatable project management processes customized to client programs — from initial scoping and schedule development through construction management, closeout, and client handoff.
Oversee all project phases including pre-construction, permitting, contractor procurement, construction, FF&E coordination, and final occupancy across assigned sites.
Apply JLL's program governance standards to maintain consistency across all locations, including site-specific risk mitigation strategies.
Serve as the primary day-to-day contact for assigned clients, building trusted relationships and providing transparent, proactive communication throughout the program lifecycle.
Facilitate regular client meetings, status reporting, and escalation management across all active project sites.
Partner with Program Leads to provide executive-level updates and contribute to client satisfaction reviews.
Collaborate with cross-functional JLL teams — including IFM, Design, Work Dynamics, and IPS — to deliver integrated solutions aligned with client portfolio strategies.
Manage project budgets across multiple simultaneous sites, tracking expenditures, processing invoices, and maintaining accurate financial forecasts in Certinia.
Develop and monitor cost reports, identify variances, and implement corrective actions to protect project and program financial performance.
Support Portfolio and Program Leads with financial reporting accuracy, AR collections follow-up, and timely updates in Salesforce and Certinia.
Apply value engineering principles and leverage JLL's Synergy procurement program to generate measurable cost savings for clients.
Competitively source, select, and manage contractors, architects, and vendors across project sites in alignment with JLL's delivery model (Agent, Contracting Manager, or Principal as applicable).
Administer contracts, review scopes of work, enforce performance standards, and resolve vendor issues across all assigned projects.
Drive accountability with trade partners to maintain schedule, quality, and cost targets across a high volume of concurrent projects.
Maintain accurate, real-time project data across JLL platforms including Certinia, Salesforce, Smartsheet, and client-specific reporting tools.
Produce portfolio-level reporting dashboards and status updates that enable clients to make data-driven decisions about their real estate capital deployment.
Adhere to Multi-site program governance frameworks, including program launch protocols, audit processes, and continuous improvement cycles.
Leverage JLL's technology suite to enable standardized, efficient, and transparent multi-location project delivery.
Provide guidance and mentorship to Project Managers and Project Coordinators within the program team, fostering a culture of excellence and accountability.
Collaborate with Program Leads to optimize team structure, resource allocation, and staffing to meet evolving portfolio demands.
Contribute actively to business development by supporting solutioning efforts, developing fee models, and participating in client presentations for existing or prospective accounts.
Champion JLL's values of collaboration, inclusivity, and belonging across every client and team interaction.