Multi-Site Community Manager

Kibo Capital•Crossville, TN

1d•Onsite

About The Position

The Community Manager is responsible for the operational, financial, and team performance of a multifamily portfolio totaling 525+ units across multiple properties in Crossville, TN. This role serves as the primary on-site leader and operational partner to senior leadership, ensuring strong occupancy, asset performance, maintenance & vendor oversight, resident satisfaction, and team accountability across all assigned communities. This is a high-volume, multi-site leadership role requiring strong organizational skills, financial oversight, and the ability to manage competing priorities across multiple properties simultaneously. We are certified as A Great Place to Work!

Requirements

4+ years of multifamily property management experience.
Experience managing a multifamily property or portfolio totaling at least 250+ units is required.
Proven leadership experience supervising on-site leasing and maintenance teams.
Strong understanding of budgeting, financial reports, and operational performance metrics.
Experience with property management software such as AppFolio, Yardi, RealPage, or similar.
Solid knowledge of Fair Housing and property management compliance.
Frequent travel between multiple properties within the Crossville portfolio.
Regular walking of property grounds, vacant units, and stairways.
Ability to lift up to 30 pounds and conduct physical inspections.
Valid driver’s license and reliable transportation required.

Responsibilities

Oversee daily operations across multiple multifamily properties.
Ensure each property is well-maintained and meets company standards for curb appeal, safety, maintenance, and overall condition.
Conduct regular site inspections and follow up on any needed corrections or improvements.
Work closely with maintenance to prioritize needs, track completion timelines, address recurring issues, and ensure work orders and turns are completed timely and to company standards.
Manage portfolio performance with a focus on occupancy, revenue, expenses, and overall budget goals.
Monitor operating expenses and help maintain cost control across the portfolio.
Review delinquency, collections, and financial trends, and help implement plans to address concerns.
Assist with annual budgeting, forecasting, and reforecasting as needed.
Provide monthly variance notes and operational updates to leadership.
Oversee leasing performance, renewals, and resident retention efforts across the portfolio.
Ensure leasing standards and Fair Housing requirements are followed consistently.
Partner with leasing teams to improve traffic, conversion, and occupancy stability.
Supervise, coach, and support leasing and maintenance team members across multiple properties.
Partner with Human Resources on recruiting, onboarding, performance management, and corrective action.
Help create a team culture built on accountability, professionalism, and strong follow-through.
Provide ongoing guidance and training to support team growth and performance.
Support a positive resident experience through responsive communication and consistent service.
Handle escalated resident concerns, complaints, and complex situations professionally.
Ensure compliance with Fair Housing laws, company policies, and operating procedures.
Maintain appropriate documentation of incidents, resident interactions, and operational matters.
Manage vendor relationships, contracts, and service quality across all assigned properties.
Ensure properties remain aligned with safety standards, inspections, and applicable regulations.
Coordinate third-party services and property-level projects as needed.
Provide regular operational updates to senior leadership and ownership.
Track and report on occupancy, collections, maintenance performance, and other key portfolio priorities.
Respond promptly to internal leadership requests and changing portfolio needs.