Sr. Project Manager
About The Position
The Senior Project Manager works in Amplix’s Service Delivery department and reports to the PMO Manager. The role leads enterprise-level UCaaS/CCaaS initiatives, aligning communication technologies with business goals across departments and regions. It coordinates with IT, vendors, business units, and other cross-functional teams; reports project performance and KPIs to executive leadership; and advises senior leaders by translating technical capabilities into business value. The role establishes project governance and reporting practices, develops and executes detailed implementation, upgrade, and migration plans, and oversees requirements gathering, solution design, technical deployment, testing, and integrations with CRM, ERP, and other enterprise platforms. It also manages vendors and partners, project risks, scope changes, and mitigation strategies, while guiding junior project managers and cross-functional teams. Amplix is a technology advisory firm serving more than 3,500 customers nationwide. It is headquartered in Norwood, Massachusetts, with offices and remote employees across the country. The company describes its culture as close-knit and emphasizes exceptional customer experiences, integrity, accountability, appreciation, improving lives, teamwork, evolution, and innovation.
Requirements
- At least 8 years of project or program management experience.
- At least 4 years of experience in enterprise-scale UCaaS/CCaaS environments.
- Deep understanding of cloud communications, SIP, VoIP, IVR, omnichannel routing, and integrations with platforms such as Salesforce, ServiceNow, or Dynamics.
- Proven ability to influence C-level stakeholders, manage cross-functional teams, and drive strategic transformation.
- Strong understanding of VoIP, SIP, IVR, call routing, CRM integrations, and network infrastructure.
- Excellent communication, leadership, and stakeholder management skills.
- Familiarity with project management tools such as Wrike, Asana, and MS Project, and collaboration platforms such as Zoom, Teams, or Slack.
Nice To Haves
- Bachelor’s degree in computer science, IT, or Engineering.
- PMP, PgMP, Agile/Scrum Master, or equivalent senior-level project management credentials.
Responsibilities
- Lead enterprise-level UCaaS/CCaaS initiatives and align communication technologies with business goals across departments and regions.
- Coordinate with cross-functional IT teams, vendors, and business units to align goals, timelines, and deliverables.
- Track KPIs, prepare status reports, and present project updates to executive leadership.
- Advise senior leadership and translate technical capabilities into business value.
- Identify project risks, manage scope changes, and implement mitigation strategies to keep projects on track and within budget.
- Establish project governance frameworks, conduct executive briefings, and deliver performance dashboards.
- Guide junior project managers and cross-functional teams, fostering accountability and excellence.
- Develop detailed project plans, timelines, and resource allocations for enterprise UCaaS/CCaaS implementations, upgrades, and migrations.
- Coordinate third-party providers, including RingCentral, Genesys, Zoom, and NICE, to ensure timely service delivery and adherence to SLAs.
- Gather business requirements from stakeholders and translate them into scalable, compliant communication solutions.
- Lead technical teams through system configuration, testing, and integration with CRM, ERP, and other enterprise platforms.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
