Sr Project Manager

Citizens Bank • Johnston, RI

8d • $123,000 - $159,000 • Hybrid

About The Position

The Senior Project Manager will play a highly visible role within the NEXT PMO, partnering closely with the Head of NEXT PMO to lead the operationalization and ongoing evolution of the PMO framework. The role brings structure and clarity to complex, interconnected work, drives accountability across teams, and ensures senior leaders have the insights they need to make informed decisions and maintain momentum.

This position is suited to an experienced project or program leader who can work independently, navigate ambiguity, influence across organizational boundaries, and translate complex program activity into clear direction and action. The schedule is Monday through Friday, 8 AM to 5 PM, with four days in the office and one day remote. The annual salary range is $123,000–$159,000, with an opportunity to earn an annual discretionary bonus. Pay depends on factors including budget, work location, skills, and experience.

Requirements

• Progressive project or program management experience, preferably in retail banking, branch operations, technology, workforce transformation, or large-scale operating model change, including independently leading complex cross-functional initiatives.
• Demonstrated experience establishing or maturing PMO governance, integrated roadmaps, operating cadences, program controls, and executive reporting.
• Ability to take ownership of complex work, create structure from ambiguity, and independently drive initiatives toward decisions and execution.
• Ability to influence without direct authority, constructively challenge stakeholders, and drive accountability across teams and leadership levels.
• Experience owning complex, integrated program roadmaps covering milestones, dependencies, risks, decisions, critical paths, and delivery commitments.
• Strong PowerPoint and Excel skills, and experience with SharePoint and project or portfolio management platforms such as Jira or Microsoft Project.
• Strong executive communication and facilitation skills, including synthesizing complex information into concise insights, recommendations, and decisions for senior leadership.
• A proactive, solutions-oriented mindset and judgment to know when to influence, challenge, recommend, or escalate.

Responsibilities

• Help lead and evolve the NEXT PMO, partnering with the Head of NEXT PMO to strengthen the framework, operating model, governance structure, and tools.
• Own the integrated NEXT roadmap and cross-workstream execution, maintaining visibility into milestones, dependencies, risks, decisions, commitments, and critical-path activities.
• Drive accountability and momentum across teams by identifying gaps, challenging delivery assumptions, resolving ambiguity, and escalating barriers when necessary.
• Lead program governance and operating rhythms, establishing decision rights, checkpoints, RACI structures, controls, and standardized practices aligned with Citizens Transformation Office practices.
• Lead complex PMO and cross-functional discussions, guiding teams toward decisions, clear ownership, commitments, and timely action.
• Develop program scorecards, dashboards, quarterly updates, executive narratives, and recommendations that communicate progress, risks, decisions, and required actions.
• Anticipate risks and dependencies, assess potential downstream impacts, and proactively drive resolution.
• Influence across workstreams and functional teams without direct authority, constructively challenging stakeholders and helping teams navigate competing priorities and complex decisions.
• Continuously improve PMO operations by identifying and implementing ways to strengthen governance, simplify processes, improve transparency, and mature program execution.
• Use Jira, Microsoft Project, SharePoint, and Excel to manage integrated plans and provide leadership visibility into program health, execution risk, and critical-path impacts.

Benefits

• Opportunity to earn an annual discretionary bonus
• Medical coverage
• Dental coverage
• Vision coverage
• Retirement benefits
• Maternity and paternity leave
• Flexible work arrangements
• Education reimbursement
• Wellness programs
• Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed