Senior Project Manager (U.S Only)

Allshore Talent • Salt Lake City, UT

6d • Remote

About The Position

Condado is seeking a Senior Project Manager to own the end-to-end delivery of client engagements, beginning with contact center technology implementations and expanding into future digital delivery projects. This role requires strong project management fundamentals across various initiatives. The Project Manager will be responsible for the overall project management discipline, including scope, schedule, budget, risk, and stakeholder communication for current and future workstreams. The position is 100% remote for candidates located anywhere in the U.S., with the exception of the Salt Lake City and Kansas City areas. Occasional travel may be required for team or client meetings. Candidates in the Salt Lake City or Kansas City metropolitan areas may have a hybrid work arrangement with periodic in-person collaboration.

Requirements

• 5+ years of professional experience managing digital/technology projects (software implementations, system integrations, digital transformation, or similar) end-to-end.
• Proven track record managing external client relationships and delivery, ideally in a consulting or professional services environment.
• Strong command of PM fundamentals: scope/schedule/budget management, risk management, status reporting, and stakeholder communication.
• Comfortable managing projects that span multiple technology domains rather than a single platform.
• Excellent written and verbal communication skills; able to run client-facing meetings independently.
• Must be authorized to work in the United States and based in the U.S.

Nice To Haves

• Based in or near Salt Lake City, UT or Kansas City, MO/KS.
• PMP, CSM, or equivalent project management certification.
• Experience in contact center, CX, or telephony platform projects (Five9, Genesys, NICE, etc.).
• Experience working within a consulting delivery model, supporting multiple concurrent client workstreams.

Responsibilities

• Own end-to-end project management for client engagements, starting with the Five9 implementation and extending to future, potentially unrelated digital initiatives.
• Build and maintain project plans, schedules, budgets, RAID logs, and status reporting; run regular cadence meetings with client and internal stakeholders.
• Serve as the primary day-to-day point of contact for the client on delivery matters, escalating and resolving risks and blockers proactively.
• Partner with subject-matter experts and other technical leads, translating technical work into clear scope, milestones, and client-facing communication.
• Manage scope and change control; ensure work stays aligned to statement-of-work commitments and budget.
• Coordinate cross-functional resources (engineering, QA, business analysts, vendors) to keep delivery on track.
• Identify opportunities for follow-on or expanded work within the account and support account growth conversations.
• Apply standard PM methodology (Agile, Waterfall, or hybrid as appropriate) tailored to each project's needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed