Senior Project Manager for Managed Service Onboarding Team

CNX•USA, FL, Work-at-Home, FL

4d•$106,087 - $130,905•Remote

About The Position

Concentrix is seeking an experienced Senior Project Manager to lead EMS transformation, automation, client onboarding, and operational improvement projects within its managed services organization. The role oversees complex, cross-functional initiatives from planning through implementation and post-launch stabilization, ensuring delivery against business objectives, timelines, and scope. It coordinates teams across operations, technology, automation, finance, banking, compliance, product, client services, vendors, and client organizations. The position manages the EMS automation and digital transformation roadmap, enterprise client implementations and expansions, operational excellence initiatives, and banking and payment operations changes. It establishes project governance and executive reporting, manages risks and dependencies, and supports process improvement, documentation, controls, training, and change management. The role also develops consolidated portfolio reporting and mentors project managers, analysts, and coordinators. This is a full-time, remote, work-at-home position based in the United States. The employee’s work is generally sedentary and regularly involves operating a computer, keyboard, telephone/headset, and/or other office equipment. The role is an immediate vacancy, with the employer seeking someone who can start as soon as possible.

Requirements

Bachelor’s degree in business, Project Management, Technology, Finance, Operations, or a related discipline.
At least 8 years of progressive Program or Project Management experience.
Proven success leading large-scale, cross-functional business and technology initiatives.
Experience delivering transformation, automation, operations, managed services, financial services, or process improvement programs.
Strong expertise in project planning, milestone management, risk management, dependency tracking, and resource coordination.
Experience communicating effectively with senior leaders and executive stakeholders.
Advanced analytical, operational, financial, and problem-solving skills.
Ability to explain complex technical and operational concepts clearly in business terms.
Advanced proficiency with Microsoft PowerPoint and Excel.
Experience using Jira, Smartsheet, Microsoft Project, or similar project management platforms.
Excellent written, verbal, and presentation skills.
Must be legally authorized to work in the United States and reside in the United States or have a valid U.S. residential address.

Nice To Haves

PMP, PgMP, Agile, Scrum, or related project management certification.
Experience in utility management, accounts payable, invoice processing, banking, payment operations, fintech, or managed services.
Experience managing enterprise client implementations and operational transformations.
Knowledge of automation technologies, workflow solutions, AI platforms, and Intelligent Document Processing.
Familiarity with Agile, Waterfall, and hybrid project delivery methodologies.
Experience leading globally distributed and cross-functional teams.

Responsibilities

Lead multiple complex EMS projects and strategic initiatives from inception through implementation and post-launch stabilization.
Develop and manage integrated project plans covering scope, milestones, dependencies, risks, resources, and timelines.
Establish project governance frameworks, communication plans, escalation processes, and leadership reporting.
Coordinate cross-functional teams across Operations, Technology, Automation, Finance, Banking, Compliance, Product, and Client Services.
Ensure deliverables are completed on time, within scope, and aligned with business objectives.
Create project roadmaps, dashboards, and executive presentations using tools such as Jira, Smartsheet, PowerPoint, and Excel.
Manage initiatives supporting the EMS automation and digital transformation roadmap.
Coordinate requirements gathering, solution design, development, testing, user acceptance testing, deployment, and stabilization.
Partner with business and technical stakeholders to streamline workflows and identify automation opportunities.
Support automation projects involving client onboarding, account setup and maintenance, master data validation, invoice processing, payment operations, reporting and analytics, and exception management.
Support Intelligent Document Processing, workflow automation, and AI-driven process improvement initiatives.
Lead enterprise client implementations and expansion initiatives across the EMS portfolio.
Develop implementation plans for requirements gathering, data migration, system integration, testing, training, operational readiness, and go-live activities.
Coordinate internal and client-facing dependencies to support successful onboarding and timely revenue realization.
Conduct readiness assessments and lead post-deployment stabilization efforts.
Drive projects affecting invoice management, data extraction, payment processing, quality assurance, reporting, and back-office operations.
Align project plans with operational processes and service delivery requirements.
Support process documentation, SOP development, controls, training programs, and change management initiatives.
Identify and implement opportunities to improve scalability, efficiency, productivity, service quality, and profitability.
Manage initiatives involving banking transitions, payment operations, financial integrations, and related process changes.
Coordinate banking partners, compliance teams, technology organizations, finance groups, client stakeholders, and EMS operations.
Develop and execute transition plans covering testing, cutover strategies, approvals, risk mitigation, and post-go-live support.
Proactively identify and manage operational, financial, regulatory, and client risks.
Maintain risk, issue, action, decision, and dependency logs and implement mitigation strategies.
Escalate critical issues with business impact assessments and recommended solutions.
Manage dependencies across business teams, technology groups, vendors, and client organizations.
Monitor risks related to data quality, resource availability, development timelines, testing schedules, and subject matter expert engagement.
Prepare executive status reports and presentations covering program health, milestone progress, accomplishments, risks, issues, decisions, and resource needs.
Provide a consolidated portfolio view across EMS programs and initiatives.
Facilitate governance meetings, steering committees, and leadership reviews.
Develop dashboards and performance reporting to support informed decision-making.
Maintain project documentation and approvals in a structured and auditable manner.
Coordinate cross-functional teams in a matrixed environment and partner with leadership to address resource constraints.
Define ownership, responsibilities, and accountability across workstreams.
Build relationships with business leaders, technology teams, clients, vendors, and external partners.
Mentor project managers, analysts, and coordinators supporting EMS initiatives.