Senior Project Manager – ServiceNow Platform

iA Financial Group•Montreal, QC

1d•Hybrid

About The Position

Build the Future with Us Are you passionate about digital transformation and eager to contribute to an organization whose purpose is to help clients feel confident and secure about their future? As a Senior Project Manager – ServiceNow Platform, you will lead high-visibility strategic initiatives that support the modernization of technology services and the achievement of corporate objectives. You will play a key leadership role, engaging multiple teams, partners, and vendors to deliver high-impact solutions for the organization. This position offers an excellent opportunity to showcase your expertise and fully realize your potential within a caring and trusted company. Here, people and their development are at the heart of everything we do, fostering an environment that encourages collaboration and innovation.

Requirements

Is recognized for their ability to lead, engage, and positively influence multidisciplinary teams.
Excels in negotiation, conflict resolution, and collaboration with multiple stakeholders.
Demonstrates strong analytical and critical thinking skills with a focus on problem-solving and continuous improvement.
Is known for excellent communication skills and the ability to thrive in complex, highly visible environments.
Has a minimum of eight years of experience in information technology project management.
Holds a bachelor's degree in Computer Science, Business Administration, or a related field, or an equivalent combination of education and experience.
Has hands-on experience with project planning and tracking tools.
Has an advanced level of French proficiency, as the role requires clear and effective verbal and written communication in French with internal and external stakeholders, as well as the preparation of project documentation, presentations, and executive communications.
Has an intermediate level of English proficiency, as the role requires verbal and written communication with English-speaking internal and external partners to coordinate project execution, monitor project progress, and manage dependencies on a weekly basis.

Nice To Haves

Ideally holds one or more certifications such as SAFe, Scrum Master, or PMP.
Significant experience managing transformation projects involving the ServiceNow platform and multiple modules beyond ITSM and ITOM.
Experience with ServiceNow modules.
Knowledge of the financial services industry.
Knowledge of the ITIL framework.

Responsibilities

Lead large-scale projects related to the ServiceNow platform that contribute to strategic corporate objectives and major high-visibility deliverables.
Mobilize teams around a shared vision and drive the achievement of common goals in a multidisciplinary environment.
Coordinate and synchronize activities across multiple delivery teams, operations teams, and external vendors to ensure alignment with established priorities and strategic directions.
Anticipate critical risks, issues, and dependencies, and implement appropriate action plans to ensure successful project delivery.
Produce and communicate project status updates, resource forecasts, and budgets while ensuring compliance with PMO standards and contributing to the continuous improvement of project management practices.