Senior Project Manager, Operational Excellence

BITCO Insurance Companies•Little Rock, AR

5h•Hybrid

About The Position

BITCO Corporation is seeking a strategic, results-driven Senior Project Manager, Operational Excellence, to join our corporate office in Davenport, Iowa. As a respected specialty insurer with 11 branch offices across 10 states, BITCO delivers tailored insurance solutions to complex industries such as construction, forest products, and oil and gas. This position is open to a hybrid/remote work arrangement, blending flexibility with meaningful in-person collaboration. Candidates should be comfortable with regular business travel to BITCO offices and offsite locations to ensure alignment and the successful execution of enterprise-wide initiatives. At BITCO, our work is guided by core values. We care deeply about our people, partners, and customers. We are committed to excellence and accountability. We deliver on our promises with integrity and precision, and we strive to make a meaningful impact in everything we do. These values drive our mission to protect the people and industries that keep America running. Join the BITCO team and be part of a workplace built on collaboration, open communication, and a positive culture that supports growth and success. If you are passionate about operational excellence and ready to make a measurable impact within a growing, industry-leading organization, BITCO offers the platform and challenge you have been looking for. The Senior Project Manager, Operational Excellence is a high-impact, execution-focused role responsible for leading cross-functional initiatives that elevate operational performance across the organization. Reporting to the VP, Operational Excellence, this position is instrumental in shaping a culture of innovation and continuous improvement—bringing ideas to life through scalable process enhancements, streamlined workflows, and the successful adoption of technology solutions. In this role, you will turn strategy into action, identifying opportunities to improve efficiency, redesigning processes for greater effectiveness, and partnering with teams to deliver meaningful, measurable results. You’ll play a hands-on role in driving change, influencing stakeholders, and embedding best practices that enhance how work gets done. Leveraging Lean Six Sigma methodologies, the Senior Project Manager, Operational Excellence will lead initiatives that improve quality, reduce complexity, and optimize performance across commercial insurance operations, making a tangible impact on both the employee and customer experience.

Requirements

Bachelor’s degree in job-related field required; MBA or other professional designations (CPCU, PMP, etc.) highly regarded
7+ years of experience in operational excellence, process improvement, or cross-functional project execution required, experience in the commercial insurance industry preferred
Experience with Six Sigma methodologies; certification strongly preferred, or commitment to attaining one
Experience with analyzing operational data, identifying root causes, and translating findings into clear, actionable improvements
Proven ability to translate high-level corporate objectives into actionable departmental tactics while effectively prioritizing competing operational needs to align with an organization’s growth roadmap and financial goals required
Ability to effectively partner with internal stakeholders to drive organizational change
Strong communication and presentation abilities to articulate complex strategies and concepts to both internal and external audiences
Proven ability to exercise sound business judgment and decision-making skills
Proficient with Microsoft Office Suite or related software; experience working with insurance systems and BI tools preferred

Responsibilities

Executes cross-functional initiatives across all areas of the company, with specific emphasis on the key business functions of Underwriting, Claims, Risk Control, Premium Audit, IT, and Billing. Develops detailed project plans, tracks progress, manages timelines, and ensures initiatives are delivered on time and aligned with defined business objectives.
Conducts in-depth analysis of existing workflows to identify inefficiencies, bottlenecks, and manual processes. Implements practical, scalable solutions that improve operational efficiency, accuracy, and consistency.
Identifies, recommends, and helps implement new procedures, technologies, workflows, and systems to improve and streamline organizational processes and use of resources and materials.
Partners with IT and business teams to ensure new tools, automation, and workflows are effectively integrated into day-to-day operations.
Works closely with functional teams to translate strategic priorities into clear, executable actions. Supports coordination across departments to ensure consistent execution. Designs and facilitates high-energy design-thinking workshops to solve friction points and create efficiencies.
Partners to build and maintain dashboards and reporting tools to monitor key performance indicators. Ensures data is accurate, actionable, and supports ongoing operational decision-making.
Builds and maintains knowledge of industry trends, regulatory changes, and emerging technologies, and applies relevant insights to improve processes and operational efficiency.
Supports the execution of operational excellence roadmap by prioritizing initiatives, tracking deliverables, and ensuring consistent follow-through on improvement efforts.
In conjunction with department leadership, drives change management efforts to ensure sustainable adoption of new processes and tools.
Provides guidance and practical support to team members involved in process improvement initiatives. Shares tools, templates, and best practices to enable consistent execution.
Other duties as assigned.

Benefits

Competitive salary paired with a comprehensive benefits package
Generous paid time off, plus 12 paid holidays annually
Comprehensive health coverage, including medical, dental, and vision plans
Additional protection through accident, critical illness, and hospital indemnity insurance
Company-paid life insurance equal to 2× annual salary
Company-paid short-term and long-term disability coverage
401(k) Savings and Profit Sharing Plan through Old Republic
Ongoing education, training, and professional development opportunities
Support for industry certifications and insurance designations, including financial assistance
Flexible scheduling with a two-hour window for start and end times within a 7.5-hour workday
Opportunities to give back through corporate philanthropy and community service initiatives
Optional benefits including travel, commuter, and pet insurance
Employee wellness support through a dedicated fitness program