Senior Project Manager - Implementation & Integration Specialist

HSBC Global Services Limited • Chicago, IL

5d

About The Position

HSBC is seeking a dynamic Senior Project Manager to join their Client Change Management team, part of Client Connectivity within Global Payment Systems. This role is ideal for someone who thrives at the intersection of technology and business, and is passionate about delivering seamless, innovative solutions for diverse U.S. and global clients. The Senior Project Manager will lead the full project life cycle for new products, services, and systems, collaborating with stakeholders across business and technology to continually enhance the client experience. This is a high-impact role, working on complex, cross-border projects with both internal and external stakeholders.

Requirements

• Proven experience in systems implementation and integration, preferably within the financial services sector
• Strong project management skills with a track record of delivering projects on time and within scope
• Technical proficiency in integration tools, APIs, and data mapping
• Excellent communication, stakeholder management, and influencing abilities, including experience working with senior leaders
• Analytical mindset with strong problem-solving and process optimization skills
• Familiarity with U.S. compliance, data privacy, and security best practices
• Attention to detail, coupled with a strategic, big-picture perspective.

Nice To Haves

• Project management certification (e.g., PMP, Prince2, Agile) is advantageous but not required
• Familiarity with platforms such as JIRA, MS Project, or Confluence is a plus
• Experience working in a multicultural, global environment is highly valued

Responsibilities

• Lead end-to-end delivery of client change initiatives, including planning, execution, risk management, and issue resolution
• Collaborate with business units and clients to gather requirements, define project scope, and set clear deliverables
• Develop and maintain detailed project plans, timelines, and status reports, communicating progress to clients, internal stakeholders, and senior sponsors
• Conduct user training sessions and prepare supporting documentation to ensure successful adoption and ongoing client satisfaction
• Oversee the setup and onboarding of new financial products and connectivity solutions for clients
• Coordinate with global and U.S.-based teams to ensure deliverables are met, acting as a central point of contact for the client
• Design and execute system integration strategies, connecting new solutions with internal systems and third-party platforms (e.g., SWIFT, ISO 20022, APIs, host-to-host)
• Work with clients to test payment and receivables files in industry-accepted formats, coordinating globally as required
• Collaborate with IT, vendors, and business teams to troubleshoot and resolve technical integration issues
• Ensure data integrity, security, and compliance throughout the technical implementation process, adhering to U.S. regulatory requirements
• Monitor and optimize file and connectivity performance post-launch, driving continuous improvement
• Build and maintain strong client relationships, acting as a trusted advisor
• Serve as a bridge between technical and non-technical teams, translating business needs into actionable technical requirements
• Provide regular updates to stakeholders, highlighting progress, risks, and mitigation strategies
• Champion a culture of inclusion, teamwork, accountability, and process improvement across global and U.S. teams
• Support change management initiatives to drive adoption and engagement

Benefits

• Competitive pay and benefits package
• Robust Wellness Hub
• Tailored professional development opportunities
• Generous matching gift program
• Comprehensive program of immersive Sustainability and Climate Change Initiatives
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed