SENIOR PROJECT LEAD

City of Toronto • Toronto, ON

8d • Onsite

About The Position

Help shape the future of how finance services are delivered. Finance Shared Services (FSS) is entering a pivotal moment. One where strategy, execution, and change leadership must come together to deliver a modern, efficient, and sustainable shared services model. We’re looking for a Senior Project Lead who can see the big picture, manage complexity with confidence, and turn transformation strategy into measurable results. In this role, you won’t just manage projects, you’ll orchestrate change across the organization. You’ll lead the end‑to‑end delivery of the FSS transformation, bringing structure to ambiguity, momentum to complex initiatives, and clarity to decision‑making at the most senior levels.

Requirements

• Strong foundation in project management, business transformation, and change leadership.
• Post-secondary education in Business, Public Administration, Project Management, a related field or an equivalent combination of education and experience.
• Successfully led large, complex, end‑to‑end transformation projects, ideally within finance, shared services, or the public sector.
• Experienced in project governance, risk management, and issues management.
• Comfortable establishing governance structures, steering committees, escalation protocols, and rigorous status reporting.
• Analytical and strategic.
• Skilled in business analysis, process redesign, KPI and SLA tracking, benefits realization, and strategic planning.
• Ability to translate complex data into clear insights and confidently advise leaders on alignment with corporate and divisional objectives.
• Motivated self-starter who thrives in change environments, solves problems creatively, and brings “outside‑the‑box” thinking to difficult challenges.
• Highly organized, able to coordinate cross‑functional teams, juggle competing priorities, and consistently deliver results under tight deadlines.
• Excellent writer and presenter, comfortable preparing reports, briefings, and presentations for senior leadership, resolving conflicts, and influencing outcomes.
• Ability to build strong, trusted relationships with stakeholders, exercise discretion with confidential information, and known for collaborative, customer‑focused approach.
• Commitment to the Toronto Public Service values, helping foster a workplace culture that champions equity, diversity, inclusion, and mutual respect.

Nice To Haves

• PMP certification is a strong asset.
• Understanding of how accounting and finance works and familiarity with financial controls, compliance frameworks, and shared services models is considered an asset.
• Experience supporting ERP or major financial system implementations (such as SAP), including data migration and integration, is a strong asset.

Responsibilities

• Develop and maintain detailed project plans, and tracking and reporting on project performance across schedule, budget, and scope.
• Design and implement detailed project and transformation plans, ensuring all milestones, benchmarks, deliverables, and standards are met, often within tight, deadline‑driven environments.
• Research emerging best practices, policy developments, legislation, and initiatives from other levels of government to ensure our approach is current, compliant, and forward‑looking.
• Act as a visible change leader, championing organizational initiatives and proactively driving change management efforts to support the implementation and optimization of the shared services operating model.
• Coordinate cross‑functional activities, aligning divisional priorities, and ensuring teams across divisions, agencies, and corporations are working toward shared outcomes.
• Partner closely with senior and executive leadership preparing briefings, reports, and status updates on project progress, risks, implementation barriers, and mitigation strategies.
• Prepare staff reports to Committees, develop purchasing documents such as RFQs and RFPs, and produce confidential correspondence, briefing notes, minutes, and divisional communications on behalf of the Senior Management Team.
• Create, analyze, and monitor KPIs and transformation outcomes while tracking efficiency gains, service improvements, and benefits realization.
• Synthesize qualitative and quantitative analysis into clear, actionable insights for senior management and Members of Council.
• Make recommendations on service optimization, business process simplification, alternate service delivery models, restructuring, resource allocation, and staffing changes.
• Provide confidential labour relations and staffing support, participating in workforce rationalization initiatives, and attending meetings where sensitive information is discussed, always with discretion and sound judgment.
• Plan long‑term objectives, coordinate the rollout of new divisional priorities and initiatives, and provide guidance and technical expertise on customer service improvements.
• Review the work of staff to ensure consistency and quality, assist with staff supervision, and foster strong, collaborative working relationships across all sections of the Division.
• Liaise with a wide range of internal and external stakeholders, gathering input, resolving issues, and building buy‑in to move complex projects forward.
• Evaluate complex material, connect the dots, and develop thoughtful, creative solutions to the success of the transformation.

Benefits

• Employment equity
• Barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA)
• Code-protected accommodation through any stage of the recruitment process
• Disability-related accommodation during the application process

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree