Senior Project Coordinator, Practice Transformation

Doctors of BC • Vancouver, BC

8d • CA$63,600 - CA$79,500

About The Position

At Doctors of BC, the Senior Project Coordinator, Practice Transformation plays a key role in supporting the effective delivery of practice supports to family physicians. This position coordinates the continuous improvement of core operational processes that enable responsive, high-quality service delivery for the Practice Support Program and the Doctors Technology Office. A primary responsibility is leading the coordination of the centralized intake process, ensuring practice support requests are accurately triaged, prioritized, and assigned to the appropriate Practice Transformation teams. Additionally, the role is responsible for intake measurement and analysis for reporting to various committees and the organization to identify trends, enabling data-informed decision-making and continuous improvement. Beyond central intake, the Senior Project Coordinator plays an integral role supporting a range of strategic and operational initiatives including optimization and development of internal processes, the implementation of new business applications, and priorities identified through the annual FPSC workplan. The role works collaboratively across teams to strengthen operations effectiveness and enhance the experience of and impact for physicians accessing support through the Practice Support Program and the Doctors Technology Office. The Senior Project Coordinator requires strong analytical thinking, project coordination, relationship management, communication, and a commitment to delivering responsive high-quality service in a collaborative environment.

Requirements

• A university degree and/or recognized professional designation in a related field, and up to four years of progressive and related experience; or an equivalent level of related work experience in lieu of post-secondary education
• Significant knowledge of a specialized functional area as well as comprehensive knowledge of the discipline is required.
• Experience in project management and adept at balancing significant concurrent activities and projects with attention to detail and effective time management.
• Ability to apply logical, and evaluative thinking to define problems, collect information, establish facts and determine optimal solutions
• Excellent interpersonal, communication and relationship management skills, with a demonstrated ability to interact with highly trained professionals and senior managers.
• Excellent research and writing skills and proven ability to develop clear and concise communication
• Demonstrated proficiency with PC based software, particularly Microsoft PowerPoint, Word, Excel, and Outlook

Responsibilities

• Leading the coordination of the centralized intake process, ensuring practice support requests are accurately triaged, prioritized and assigned to the appropriate Practice Transformation teams.
• Intake measurement and analysis for reporting to various committees and the organization to identify trends, enabling data informed decision making and continuous improvement.
• Supporting a range of strategic and operational initiatives including optimization and development of internal processes.
• Supporting the implementation of new business applications and priorities identified through the annual FPSC workplan.
• Working collaboratively across teams to strengthen operations effectiveness and enhance the experience of and impact for physicians accessing support through the Practice Support Program and the Doctors Technology Office.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior