Senior Program Manager - Southeast Region

Motorola Solutions•Florida, US Offsite, SC

4d•$125,000 - $135,000•Remote

About The Position

Motorola Solutions’ Software Deployment and Integration services team delivers Command Center projects to public safety customers. The portfolio includes statewide, regional, and major municipal public safety applications such as CAD, mobile, records management, crime analysis, and jail systems, as well as video, emergency call handling/Next Gen 911, asset management, and other Command Center applications. The Senior Program Manager leads large programs or portions of very complex programs valued up to $10 million. The position defines and manages program scope, objectives, plans, budgets, metrics, resources, performance, risks, quality, and customer satisfaction from project inception through completion or transition. It directs project teams, communicates with customer and senior stakeholders, coordinates internal and external resources, and may manage project managers or technical staff as direct reports. The role is remote within the United States and requires substantial travel.

Requirements

High school diploma, associate degree, or bachelor's degree in Business, Communications, Engineering, Economics, Finance, IT, Management, or Technology.
At least 5 years of Public Safety, Project Management, or Program Management experience managing complex deployments and/or software application deployments for state and local public safety government agencies.
Prior people management experience.
Ability to obtain background clearance as required by government customers.
Ability to pass a criminal background check and obtain and maintain CJIS Security and Privacy: Privileged Role certification requirements.
Willingness to travel; travel requirements are 50–75%.
Self-motivated team player able to work effectively with general guidance toward objectives.
Excellent interpersonal communication, presentation, and negotiation skills.

Nice To Haves

PMP certification.
Skill with Microsoft Project and similar applications for project schedule planning.
Experience with project risk assessment and risk mitigation strategies.

Responsibilities

Lead large programs or portions of very complex programs up to $10 million.
Direct and coordinate project team work activities; manage or supervise other disciplines and technologies as needed.
Manage direct reports, which may include project managers or technical personnel supporting program objectives.
Communicate with key customer stakeholders and serve as the primary interface to internal teams.
Participate with Sales in developing overall project strategy to increase revenue.
Conduct needs assessments and gather requirements.
Define and develop program scope, objectives, detailed plans, budgets, and metrics.
Manage projects from inception through completion or transition, including tracking and evaluating performance.
Ensure adherence to program plans, quality metrics, and project budgets; recommend corrective actions and implement changes.
Identify and mitigate risks and develop and implement risk mitigation plans.
Procure internal and external resources and allocate qualified project staff and other resources to meet project objectives.
Manage challenging vendor relationships as needed.
Communicate directly with relevant senior stakeholders and lead moderately complex communications or negotiations with internal or external clients.
Provide input to proposal preparation, statements of work, specifications, and cost estimates as needed.
Identify and manage program enhancements and process improvements.
Conduct project reviews throughout the project lifecycle and proactively gather lessons learned.
Create a motivated team environment with support, engineering, systems integration, and other departmental resources.
Use project management best practices to maximize project effectiveness and meet financial and customer satisfaction goals.