Senior Program Manager

City of New York•New York City, NY

About The Position

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community. The Office of Information Technology department has the responsibility to provide high quality, reliable, sustainable technology services, and support to meet the needs of the families and children we serve through ACS, its vendor partners and other city agencies. The Center for Technology Ideation and Management (CFTI&M) unit devises the IT strategy and roadmap, bringing to fruition transformative and innovative technology solutions that are aligned with the Agency's missions. This is accomplished through four key areas: Relationship Management, Technology Ideation, Enterprise Architecture, and Project Management. OIT is seeking an experienced Senior Program Manager to deliver large-scale, complex, enterprise-wide projects. Reporting to the PMO Director within the Center for Technology Ideation and Management unit, the Senior Program Manager will collaborate with third party systems integrators, IT staff, other business divisions within ACS, and executives in the orchestration and organization of activities.

Requirements

A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties.
OR A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in '1' above.
OR A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in '1' above.
OR A satisfactory combination of education and experience equivalent to '1', '2' or '3' above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in '1' above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in '1' above.
In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience.
Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience.
However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in '1' above.
PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF COMPUTER SYSTEMS MANAGER.

Responsibilities

Based on solution identification, determine the project approach and resource requirements including the definition of team roles and responsibilities, evaluation of skills and bandwidth, acquisition and onboarding of staff and vendor resources.
Participate in the procurement of products and services including creation of RFPs, scoring of responses, selection of vendors, contract negotiation, etc.
Independently manage several complex software and infrastructure programs and/or projects concurrently from initiation to completion; ensure tasks and milestones are completed on schedule and within budget.
Develop and execute a communication plan to ensure stakeholders at all levels are engaged and expectations are understood and aligned throughout the project lifecycle.
Identify and manage deviations from project charter regarding scope, schedule, deliverables, and cost.
Lead and coordinate User Acceptance Testing (UAT) activities, ensuring end-user requirements are met and systems are fully operational before deployment. Collaborate with stakeholders to define UAT objectives, create test plans, and resolve issues identified during testing.
Analyze, evaluate, and overcome program risks and issues; develop risk mitigation strategies and escalate as needed.
Follow project methodology and templates such as project charters, weekly status reports, risk and issues logs, security accreditation, and other project deliverables.
Identify future support needs and work with appropriate units to ensure effective operationalization of solutions.
Provide oversight and management of blended teams of consultants, vendors, and agency staff from a functional matrix organization.
Manage Systems Integrators and Quality Control vendor relationships and engagements.
Mentor project managers and other project resources in aspects of the profession such as agile best practices, leadership, methodology, tools, people skills and navigating politics.
Ensure staff and consultants are adhering to published PMO methodologies, templates, and development standards throughout the project lifecycle.
Provide periodic reports of relevant, compelling, and succinct project information and metrics for presentation to executive management.
Support the PMO Director in team development, recruiting, resource and portfolio planning, and continuous improvement and operational efficiency initiatives.