Senior Program Manager

Fastly•Quinte West, ON

7d•Hybrid

About The Position

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue. Fastly is looking for a passionate Senior Program Manager to drive execution of critical product development and engineering efforts across our business. This role will partner with leadership in Program Management, Product, Engineering, Marketing, Customer Success, Sales, and others to develop plans and drive successful business outcomes. The ideal candidate excels at understanding both the business objectives and technical execution of improving Fastly’s platform and delivering products that delight customers. The role will be responsible for helping teams create plans, coordinate workstreams, deliver results, and keep management informed. You’ll drive multiple programs simultaneously, build transparency within the organization, enable informed prioritization decisions using data, and identify potential issues. You’ll be a leader at Fastly. You will engage teams to enable our products, platform, and tools to be more powerful and more useful to our customers. You’ll be essential to our success, relied upon by a wide array of individuals and teams. The projects and programs you lead will give you a clear line of sight to the benefit delivered to Fastly’s customers, and our bottom line. This is a role which has an impact on a large number of human lives. We provide a supportive environment with friendly teams, where you can learn and develop. We check our egos at the door. You’ll make sure our customers benefit from services built to the highest standards in the industry. We are a global, distributed team with the dedication and tools in place to make it work.

Requirements

6+ years proven experience in Program Management
5+ years of product development, GTM, or software engineering program experience and various methodologies including Agile practices
Strong communication, problem-solving, and facilitation skills
Experience working with distributed teams and remote working environments
Demonstrated ability to lead team initiatives by influence
Process and detail oriented, yet comfortable with ambiguity
Effective analytical skills with a drive toward providing measurable data
Strong sense of ownership with a willingness to go above and beyond to chase down loose ends that lead to successful delivery
Focus on results and outcome, not just process
Strong action bias, preference for execution and incremental improvements
Comfortable with change, multi-tasking and managing priorities with outstanding organizational skills
Self-motivated and proactive to maintain momentum and progress, and an ability to operate autonomously
Collaborator who can execute whilst building positive relationships, proven capability in reducing organizational impedance, and possesses the appropriate levels of urgency
Ability to integrate experiences and training to learn new technological paradigms.

Responsibilities

Manage a portfolio of Product and Engineering-led programs through a full program lifecycle of definition through launch
Work closely with cross-functional resources as primary point of contact representing the Product and Engineering teams
Participate in regular planning, help teams remove blockers, handle dependencies, and drive resolution to prioritization decisions
Work with teams during quarterly planning to ensure that mechanisms are built to accurately track and status deliverables during execution periods.
Ensure timely updates on OKRs and KPIs from teams including product adoption, delivery quality, and platform health
Instill discipline and consistency within the Product and Engineering teams in terms of operational methodologies and documentation working with Director & Senior Director level resources
Coordinate across teams often using varied project management techniques
Lead special efforts as needed and support improvement of team processes