Senior Program Manager

TD SYNNEX • Remote, Florida, United States, MS

5d • Hybrid

About The Position

As a Program Director, Microsoft Modern Commerce, you will play a critical leadership role in driving the adoption and success of Microsoft’s Modern Commerce platform across TD SYNNEX globally. This role sits at the center of a transformative shift—from a transactional model to a higher-value, solutions-driven business aligned to the Quantum Leap Program (QLP). You will help shape and execute a “Build Once – Use Everywhere” model, enabling scalable cloud solutions, services IP, and partner capabilities across regions. You’ll collaborate with senior leaders, global platform teams, and Microsoft stakeholders to influence strategy, drive execution, and deliver measurable business impact.

Requirements

• Proven experience leading large-scale, global programs or Go-to-Market initiatives (typically 5–10+ years)
• Strong knowledge of the IT Channel ecosystem (distribution, MSP, hosting providers preferred)
• Experience working with or alongside Microsoft cloud programs highly preferred
• Demonstrated ability to: Influence senior stakeholders across a matrixed organization
• Navigate complexity and drive alignment across global teams
• Combine strategic thinking with operational execution
• Strong business acumen with: Analytical and problem-solving capabilities
• Knowledge of program/project management methodologies
• Understanding of financials, reporting, and performance tracking
• Key Skills: Executive communication & stakeholder management
• Strategic thinking & program leadership
• Cross-functional collaboration
• Data-driven decision making
• Change management & transformation leadership

Nice To Haves

• Familiarity with TD SYNNEX platforms (SCM, SES, TNG)
• Understanding of Microsoft Modern Commerce and cloud ecosystem
• Experience working in international, remote, and matrixed environments

Responsibilities

• Lead Global Program Execution: Drive coordination and successful rollout of Microsoft Modern Commerce across the Americas, APJ, and Europe. Establish program structure, governance, and operating cadence across teams.
• Shape Strategy & Alignment: Partner with commercial, technical, operational, and functional leaders to define and evolve global cloud platform strategy. Consolidate inputs into a clear, actionable roadmap.
• Drive Cross-Functional Collaboration: Work closely with TD SYNNEX platform teams (SCM, SES, TNG), Modern Commerce teams, and Microsoft QLP stakeholders. Align priorities, resources, and timelines across global workstreams.
• Program Governance & Performance: Manage program plans, milestones, risks, dependencies, and resource allocation. Monitor performance, identify gaps, and implement improvements to maximize outcomes.
• Executive Engagement & Communication: Build and maintain strong relationships with senior leadership internally and externally. Deliver clear, concise, and impactful updates, reporting, and presentations.
• Commercial & Market Insight: Maintain awareness of evolving commercial opportunities and risks. Partner with leadership to adjust strategy and accelerate growth.

Benefits

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed