Senior Program Manager

Quest Diagnostics

3d•Hybrid

About The Position

This position will lead a variety of projects and programs to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. This role is a hybrid position, requiring 3 days onsite and 2 days work from home. The internal grade for this position is 51. No sponsorship is available. The pay range is $120,000 - $155,000 per year, with a 15% bonus. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Requirements

7+ years leading large scale projects/programs
5+ years working in a regulated environment
Track record of successful project execution (timeline, budget, etc)
PMP Certification
Bachelor’s Degree
PMI Project Management Professional (PMP)
Demonstrated experience leading large or complex projects with multiple workstreams from initiation to completion
Demonstrated ability to develop strong relationships with others
Demonstrated experience leading changes
Demonstrated ability to influence business leaders
General knowledge of Hoshin and breakthrough planning
Excels at thinking strategically
Demonstrated data analysis skills
Problem solving skills
Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and memos
Skilled in Microsoft Word, Excel, PowerPoint, and Project
Interpersonal skills
Results-oriented
Able to learn new concepts rapidly
Able to work independently with little supervision

Nice To Haves

3+ years working in a laboratory environment
3+ years experience in Policy Deployment/Hoshin Kanri/strategy design & execution
Experience building the infrastructure for a best-in-class PMO
Experience leading projects across functions (Operations, commercial, administrative, etc)

Responsibilities

Build and maintain a best-in-class PMO through training and utilization of best practices
Lead projects to effectively plan, execute, monitor, and close projects
Works through issues and roadblocks
Acts as a change agent to drive teams toward success
Guides team members to perform through issues and constraints
Promptly addresses risks to project targets
Owns projects
Owns the timeline, budget, resource constraints, and deliverables/results
Shifts between the "big picture" and the small-but-crucial details
Is prepared to roll up their sleeves and work through detailed issues
Manages projects
Effectively applies appropriate tools to achieve project targets (e.g. charter, change management, Gantt charts, bowlers, etc)
Communicates
Actively communicates with project sponsors, stakeholders, and regional leadership
Establishes and maintains a regular cadence to ensure projects achieve targets
Manages sponsor and stakeholders expectations
Delivers the expected results
Performs root cause analysis on project shortfalls and takes corrective action as necessary
Applies project management tools and techniques, toward a variety of large, and likely inter-related, projects
Establishes and leads programs comprised of multiple projects, including designing how information is rolled up and cascaded down, operating rhythms and mechanisms, and tracking against the integrated set of milestones and deliverables
Coaches other employees on the use of project/program management tools, concepts and practices in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability
Leads Project Management training sessions