Senior Program Manager

Jack Morton Worldwide•Oakville, ON

7d•Hybrid

About The Position

A Jack Morton Worldwide Senior Program Manager leads the day-to-day execution of client experiential marketing programs, including tradeshows, mobile marketing, and branded environments. This role owns end-to-end program delivery, ensuring projects are executed with operational excellence, financial discipline, and a strong focus on client satisfaction. Working in close partnership with Account Directors and clients, the Senior Program Manager supports strategic account growth while leading seamless, end-to-end program execution. This role is accountable for delivering high-quality outcomes, reinforcing client confidence, and developing team capability through mentorship, driving consistent, high-performing program delivery.

Requirements

5+ years of experience in experiential marketing, tradeshows, or agency program management
Proven success by managing complex programs and multiple concurrent projects
Strong skills in budgeting, scheduling, organization, and problem-solving
Demonstrated strengths in client service, accountability, collaboration, and attention to detail
Proficiency in Microsoft Office, including PowerPoint, Excel, and Word
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
Ability to write reports, proposals and business correspondence.
Ability to effectively present information and respond to questions from groups of Company employees and managers, customers and the general public.
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Nice To Haves

Healthcare or pharmaceutical industry experience preferred
Strong interest in industry trends, innovations, and evolving best practices

Responsibilities

Own end-to-end delivery of experiential programs, from planning through final reconciliation.
Manage all project components, including fabrication vendors and third-party partners, while ensuring alignment to scope, timelines, quality standards, and client expectations.
Execute programs using established tools, systems, and processes.
Serve as the primary client contact for project execution and delivery.
Lead development of proposals, scopes of work, and project schedules.
Communicate scope, timelines, budgets, roles, and project updates clearly and proactively.
Manage project changes, and secure client approval as needed.
Build and maintain strong, trust-based client relationships.
Lead coordination across estimating, creative, production, operations, fulfillment, and field services teams.
Drive alignment across internal stakeholders and external partners to ensure deadlines, deliverables, and execution standards are consistently met.
Develop and manage budgets, forecasts, and revenue tracking.
Translate project costs into clear, client-facing pricing.
Monitor and control third-party and vendor costs, maintain accurate financial systems, reconcile program costs, and ensure invoice readiness and accuracy.
Protect and support account profitability.
Partner with Creative and Strategy teams to support exhibit design, ideation, and solution development.
Identify innovative production methods and execution approaches that enhance program outcomes.
Identify opportunities to expand scope, deepen client relationships, and support account leadership in driving organic growth.
Coach and mentor Program Managers and Coordinators.
Reinforce best practices, accountability, and process consistency, while fostering a positive, collaborative, and high-performing team environment.