Senior Program Manager, Research & Intelligence
About The Position
Spotlight’s Research & Intelligence (R&I) team provides insights, analysis, and perspective to clients and client teams. The Senior Program Manager leads R&I programs across a portfolio of client accounts, sets program direction, raises the quality of insights, and represents R&I in client-facing work. The role supports Spotlight’s Influence Orchestration vision. The Senior Program Manager leads VoA, AI Influence, and Market & Competitive Intelligence programs, often managing several programs across different clients at once. Responsibilities include overseeing program delivery, synthesizing complex data into strategic recommendations, presenting findings to client stakeholders and executives, developing client relationships, identifying opportunities to expand services, and mentoring Program Managers.
Requirements
- 6 to 10 years of professional experience in research, intelligence, consulting, analyst relations, or a related client-facing field.
- Track record of leading multiple client programs at once, with strong project management and client service skills.
- Experience building and delivering presentations to senior executives, including handling challenging questions live.
- Strong analytical and synthesis skills, including the ability to work across quantitative and qualitative sources and develop a clear, defensible point of view.
- Ability to make strategic recommendations that clients act on.
- Business acumen and curiosity about B2B technology markets and competitive dynamics.
- Ability to adapt and succeed in a fast-paced, innovative environment.
Nice To Haves
- Familiarity with the industry analyst ecosystem, including Gartner, Forrester, and IDC, and how analyst perception affects buying decisions.
- Hands-on experience with survey design and analysis.
- Working knowledge of AEO/GEO, AI answer engines, and how they source and cite content.
- Experience with competitive or market intelligence tools and methods.
- Experience mentoring or managing junior team members.
Responsibilities
- Own the end-to-end lifecycle of VoA, AI Influence, and Market & Competitive Intelligence programs, including scoping, timelines, resourcing, quality control, and final delivery.
- Manage a complex workload across multiple client accounts, prioritizing programs and aligning team priorities with client needs and business impact.
- Direct Researchers and Data Analysts to ensure data gathering is efficient, standardized, and appropriate to program goals.
- Analyze complex, multi-source intelligence, including survey results, AEO and citation data, and market and competitor signals.
- Synthesize findings into clear narratives with original observations, implications, and specific recommendations.
- Produce strategic, executive-quality client intelligence.
- Build and deliver research presentations to client stakeholders ranging from practitioners to senior executives.
- Lead client meetings, handle challenging questions, manage time, and engage participants.
- Partner with Client Teams, R&I Leaders, and Consultants to understand client needs and deliver value.
- Develop knowledge of clients’ industries and competitors to make contextually relevant recommendations.
- Identify opportunities to expand services and feed program learnings into internal process improvements.
- Mentor Program Managers and improve analysis and delivery standards across the team.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
