Senior Program Manager

General Dynamics Information Technology•Washington, DC

3d•$147,292 - $199,278•Hybrid

About The Position

Seize your opportunity to make a personal impact as a Senior Program Manager supporting the United States Postal Service. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. MEANINGFUL WORK AND PERSONAL IMPACT Lead planning, execution, governance, and delivery for the United States Postal Inspection Service (USPIS) effort. The Program Manager will coordinate across USPS/USPIS, Appian, Appian Accelerate, CIO organizations, and the systems integrator to deliver a secure, scalable, user-centered solution that minimizes custom code, supports Agile delivery, integrates internal and external law enforcement systems, and adheres to USPS/USPIS policies (AS-805 security, TSLC, Section 508) and authorization processes (A&A).

Requirements

Bachelor's Degree; OR in lieu of degree, an additional 4 years of relevant work experience is required
10+ years of program/project management experience leading complex, multi-stakeholder technology programs (public sector preferred).
3+ years managing Appian platform programs or large Appian delivery efforts (design, configuration, workflow automation, integrations, and deployment).
Demonstrated success delivering modernization programs with iterative Agile methodologies in regulated environments.
Experience coordinating across software vendors, advisory services (e.g., Appian Accelerate), and enterprise architecture/security stakeholders.
Proven ability to manage multi-phase implementation, release sequencing, dependency management, and operational readiness.
Strong systems integration background (APIs, standards-based interoperability, data fabric), and familiarity with Zero Trust and Discretionary Access Control.
Hands-on experience with testing governance (functional, performance, accessibility) and acceptance criteria for enterprise releases.
Exceptional communication skills; comfortable briefing executives and leading cross-functional teams.
Must be able to obtain and maintain a Public Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting
This position has a U.S. residency requirement. The USPS security clearance process requires the selected candidate to have resided in the U.S. (including U.S. Territories) for the last five years as follows: U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 6 months consecutively in the last 3 years (unless they meet certain exceptions). Non-U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 90 days consecutively in the last 3 years.

Nice To Haves

Prior USPS/USPIS delivery experience and familiarity with federal law-enforcement workflows and case management.
Knowledge of AS-805 security requirements, TSLC processes, Section 508 accessibility standards, and USPS A&A expectations.
Experience with CJIS compliance and secure integrations with external partners.
Familiarity with Appian Accelerate frameworks and low-code delivery governance.
Experience with reporting, dashboards, analytics, and performance metrics to support data-driven decision-making.
Background in AI/ML governance in federal programs (alignment with responsible AI practices).
Relevant certifications: PMP, PMI-ACP/Agile, Appian certifications, CSM, ITIL.

Responsibilities

Own end-to-end program delivery: scope, schedule, budget, risk/issue management, dependencies, and executive reporting.
Lead Appian-based solution delivery using native configuration capabilities; minimize custom code and enforce platform best practices.
Coordinate implementation with Appian Accelerate advisory services and USPS/USPIS governance channels; maintain accountability for systems integration activities.
Drive Agile execution (Sprint 0 through Sprint 1–n): backlog management, sprint planning, burn-down tracking, release readiness, and retrospectives.
Ensure compliance with USPS IT, privacy, and security policies (AS-805 series) and Section 508 accessibility requirements; oversee VPAT/ACR submissions and remediation.
Support A&A (Authorization) lifecycle deliverables: BIA, Security Plan, vulnerability scans & penetration testing results, POA&M/RMP, Technical Architecture Diagrams (TAD), hardware/software lists, and continuous monitoring cadence.
Plan and govern integrations with USPS and external law-enforcement partner systems via secure, standards-based APIs and data exchange.
Establish data governance practices aligned to USPS Chief Data & Analytics Office; ensure data dictionary, authoritative sources, auditability, and analytics/reporting quality.
Lead performance, scalability, and reliability testing; manage test results and acceptance criteria.
Produce program documentation: architecture artifacts, integration designs, deployment runbooks, training materials, and operational readiness plans.
Manage vendor performance and deliverables; define acceptance criteria and oversee contract compliance and monthly progress reporting.
Plan and execute transition activities (phase-in/phase-out), knowledge transfer, and continuity of operations.
Coordinate travel and onsite activities as directed by the COR/CO; adhere to USPS invoicing and reporting expectations as applicable.

Benefits

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
variety of medical plan options, some with Health Savings Accounts
dental plan options
a vision plan
a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
full flex work weeks where possible
a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
short and long-term disability benefits
life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.