Senior Program Manager

Centrilogic•Toronto, ON

13d•Remote

About The Position

Centrilogic is seeking a Senior Program Manager to lead complex client programs across a broad range of technical implementations. Reporting to the Director of the PMO, this role is accountable for program delivery, financial performance, and client outcomes across multiple concurrent projects. The Senior Program Manager provides direction to Project Managers, manages program-level risks and dependencies, and ensures alignment between delivery execution and business objectives. This role requires strong commercial awareness, operational discipline, and the ability to bring structure to complex, multi-stream environments.

Requirements

Strong communication skills
10+ years of IT program or project management experience in a client-facing environment
Experience managing large, complex programs across multiple concurrent projects
Strong financial management, including forecasting and margin accountability
Experience leading and governing delivery teams

Nice To Haves

Business process design, Business Transformation, and continuous improvement
Strategic roadmap development
Customer success and retention in a services environment
Operational process design within delivery or managed services
Managed services experience
KPI/SLA definition and performance management
Portfolio prioritization and capacity planning
PMP certification or equivalent
Tertiary education in Engineering, IT, or related field
Experience across infrastructure, applications, data, and integration programs
Experience transitioning clients from project delivery to managed services
Strong leadership presence without relying on authority
Commercially focused with sound judgment on trade-offs
Comfortable operating in ambiguity and driving structure
Proactive in identifying risks and opportunities
Effective stakeholder management at executive and operational levels
Willing to challenge and hold teams accountable
Outcome-focused

Responsibilities

Own delivery of complex programs spanning multiple projects and technical domains
Lead and support Project Managers to ensure consistent execution and delivery quality
Act as escalation point for program-level risks, issues, and dependencies
Manage program financials, including budgeting, forecasting, and margin performance
Develop and maintain program roadmaps aligned to client objectives
Identify account growth opportunities and strengthen client relationships
Ensure alignment to scope, timelines, and contractual obligations, including SLAs
Define and track KPIs and SLAs to measure program performance
Lead cross-functional coordination across delivery, engineering, operations, and client stakeholders
Establish program governance, reporting, and decision frameworks
Drive customer success and retention through consistent delivery performance
Design and improve operational processes to support delivery and managed services
Prioritize initiatives across the portfolio based on strategic value and capacity
Identify and implement process improvements to increase efficiency and predictability
Support transition from project-based delivery to managed services