Senior Program Manager, Talent & Culture

PagerDuty•Toronto, ON

10h•$99,000 - $166,100•Hybrid

About The Position

This role sits at the intersection of Learning & Development (L&D) and Global Belonging Programs, owning the design, facilitation, and ongoing management of select high-impact experiences across the employee lifecycle. From new-hire and manager orientation to targeted learning programs, Employee Resource Group (ERG) management, and cultural heritage months, this person is a skilled facilitator and program owner who can deliver and scale our people initiatives globally with excellence.

Requirements

Bachelor’s Degree (ideally in HR, Business, Education, Instructional Design, or Communications).
7+ years of experience designing and delivering large-scale L&D and/or culture programs, preferably in high-growth corporate environments.
5+ years of experience in a program management role within a People/HR function (Talent, OD, or L&D).
Strong knowledge of Instructional Design methodologies, Organizational Development (OD) practices, and measurement strategies.

Nice To Haves

Master of Science in Instructional Design & Technology or a closely related field.
Experience applying agile methodology and design thinking to people programs.
Proficiency with e-learning authoring tools (Captivate, Articulate 360, Adobe Creative Cloud) and multimedia/video editing.
Familiarity with eLearning design standards (SCORM, AICC).
Experience utilizing project management tools such as Asana or Monday.com.
Professional trainer certifications (e.g., CPLP / CPTD, CTT+).

Responsibilities

Facilitate a portfolio of standing programs, including bi-weekly global new-hire orientations and cohort-based development experiences.
Collect and analyze participant feedback across all modalities (live virtual, in-person, hybrid). Apply data-driven insights and adult learning principles to continuously refine delivery.
Design, create, and maintain high-quality participant workbooks, facilitator guides, job aids, and course manuals that reflect best practices and allow for clean team hand-offs.
Lead the strategic vision and continuous evolution of global onboarding to improve employee engagement, retention, and time-to-productivity.
Partner with IT, Legal, Compliance, Sales Enablement, and People Operations to ensure a seamless onboarding journey and coordinate global swag delivery.
Equip people leaders with tools, playbooks, and training to effectively onboard and integrate new hires into their respective teams.
Serve as a strategic partner and liaison to Employee Resource Groups. Establish robust governance frameworks that balance employee autonomy with organizational alignment.
Oversee the planning and delivery of major community initiatives, including Arraychella (annual company-wide ERG + Ally event) and the ERG Chair Summit.
Manage ERG technology platforms (e.g., Chezie) and allocate budgets effectively to maximize ROI and support scalable growth.
Develop and execute compelling communication strategies to amplify ERG initiatives and cultural heritage moments.
Conduct needs analyses, focus groups, and design workshops to capture the "voice of the employee."
Design comprehensive measurement frameworks utilizing industry-standard approaches (e.g., Kirkpatrick training evaluation method) to analyze program outcomes.
Actively incorporate AI tools into workflows—such as drafting facilitator guides and synthesizing feedback—to build scalable resources efficiently and increase team AI fluency.

Benefits

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs